We are partnering with a leading insurance firm seeking experienced talents across Senior Executive and Managerial levels to support and lead Employee Benefits / Group Insurance operations. This is an exciting opportunity to join a fast-paced and collaborative environment where operational excellence and service quality play a key role in supporting corporate clients and business growth.

What You'll Be Doing

Manage and support end-to-end processing for New Business, Renewals, Endorsements, and Policy Servicing activities for Group Insurance portfolios
Handle policy administration activities including billing, member movements, enrolments, terminations, and policy documentation
Ensure accurate and timely processing in accordance with operational guidelines, turnaround times, and regulatory requirements
Liaise closely with internal stakeholders including Underwriting, Claims, Distribution, Servicing, Product, and Operations teams
Handle operational enquiries, escalations, and complex servicing matters professionally and efficiently
Perform quality checks to ensure accuracy, compliance, and service excellence
Support process improvement initiatives, SOP enhancements, system enhancement projects, and operational efficiency initiatives
Participate in UAT, system testing, and transformation projects where applicable

For Managerial-Level Candidates

Lead, coach, and mentor the operations team to achieve service standards and operational KPIs
Oversee workload planning, resource allocation, and team performance management
Support team development, knowledge sharing, and operational governance initiatives
Drive continuous improvement initiatives to enhance operational efficiency and customer experience
Support audit, compliance, and risk management requirements within the operations function

What We're Looking For

Experience in Insurance Operations, Policy Administration, Renewals, or Servicing
Candidates with exposure to Employee Benefits / Group Insurance portfolios are highly encouraged to apply
Knowledge of Group Insurance products, including Group Term Life (GTL) and Group Hospital & Surgical (GHS) plans, is required
Strong attention to detail, coordination, and stakeholder management skills
Comfortable working in a structured and fast-paced operational environment
Exposure to UAT, system enhancement, or process improvement projects would be an added advantage
Prior team leadership or people management experience will be advantageous for Manager-level candidates

If you are looking to grow your career within Employee Benefits and Insurance Operations, we'd love to connect with you.

Manager/Senior Executive, Employee Benefits Operations