Job Summary

We're a world-leading smart mobility SaaS tech company with over 2,000,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you customer-centric, passionate and strategic Do you take ownership, embrace challenges and love solving customer operational problems using technology

We're looking for a Key Account Executive who is looking for a strong career progression in a leading Software-as-a-Service company.

Job Responsibility

Build strong relationship with decision makers/fleet managers/system users and manage of all services related to Key Accounts
Perform outbound retention calls to clients whom contract is expiring.
Developing and implementing aggressive retention strategies based on customer feedback.
Negotiating with customers to renew contracts and retain business.
Meet and exceed monthly targets through successful contract retention
Establish good rapport and trust though proactive engagement
Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
Listen attentively to the customer's responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client's business
Compile daily report

Job Requirements

Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
Experience in customer service.
Proficient in English.
Tech-savvy and computer literate.
Excellent communication and interpersonal skills.
Hands-on and a positive attitude.
Willing to go for business trip independently.