General Overview

Functional Area: Quality (QUA)
Career Stream: Operations Quality (OPQ)
Role: Senior Manager (SMG)
Job Title: Senior Manager, Operations Quality
Job Code: SMG-QUA-OPQ
Job Level: Level 11
Direct/Indirect Indicator: Indirect

Summary

Manages and provides direct and indirect supervision to highly-skilled and senior-level professional employees performing diverse roles in more than one function or unit. Provide direction, coordination, education and tools needed to achieve and maintain the site Quality Management System and enable the achievement of quality objectives.

Detailed Description

Performs tasks such as, but not limited to, the following:

Supports generation of performance metrics for products and processes of high complexity, and drives the team to achieve Quality Goals set by management (i.e.: DPQL, Total Quality at Celestica (TQ@C)), following industry standards such as ISO, IPC, AS, TL
Leads Quality Improvement Programs (QIP) in support of customer requirements and expectations that are considered large in scale and highly complex.
Mentors and trains personnel in the practices of Quality management and Quality improvement (succession development)
Resolves customer issues of high difficulty using quality tools: Root Cause Analysis and Corrective Actions that are effective and timely.
Provides leadership and support in a variety of areas such as, analysis of nonconforming materials and customer return material authorizations.(RMA's), coordinating ESD compliance, supporting customer and 3rd party audits, and the administration of Quality management (Documentation, Change Control, Corrective & Preventive Actions and Calibration)
Supports new customer qualification and New product introduction with supplier assessments, First Article Inspections and oversee generation of product documentation for products / programs of moderate to high risk

Knowledge/Skills/Competencies

In depth knowledge of quality metrics, ISO standards and processes.
Strong knowledge of Lean and Six Sigma Manufacturing processes and controls including: Statistical Process Control (SPC), 5S and Value Stream Mapping (VSM)
Excellent knowledge of Quality Management tools including: Failure Mode and Effect Analysis (FMEA) and development of Quality Control Plans
Strong Project Management Skills
Ability to coordinate a wide variety of resources to meet production quality and quantity metrics.
Ability to effectively communicate with a wide variety of internal and external customers.
Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high production levels within tight time deadlines and in a highly dynamic manufacturing environment.
Ability to use some or all of the following PC applications: Google Applications, Word, Excel, and Powerpoint.
Excellent knowledge of manufacturing processes

Physical Demands

The job works in generally good conditions with occasional exposure (10% - 33%) to noise, odours, dust, drafts, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Sustained visual concentration on numbers, legal documents.
Occasional overnight travel is required.

Typical Experience

11 to 14 years

Typical Education

Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica, Inc. (NYSE: CLS TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.