prophet , Visual Basic, Data Analytics, Actuarial knowledge, Financial analysis, Experience monitoring

Machine Learning, Agile, Data Analytics, Forecasting, Ai, Data-Driven Decision-Making, Project Delivery Methodologies

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Data Analytics, External audits, Forecasting, Performance management, Compliance, Internal Controls, Financial Planning, Financing arrangements, Treasury, Reporting enhancements, Process Automation, Corporate Governance, banking relationships, Budgeting, Performance Analysis, Financial reporting, Tax governance, Risk management, Business Partnering

Data Analytics, Oracle, Salesforce, Adobe

prophet , Microsoft Excel, IFRS17

Tax Filing, Accounting, Variance Analysis, Forecasting, Financial Reporting, Financial Analysis, Budgeting, Audits, Internal Controls

Netsuite, Power Bi, MS Dynamics, Statutory Reporting, Accounting Systems, Lease accounting, Financial analysis, Forecasting, Budgeting, Accounting Principles, Management Reporting, Financial close

prophet , Problem-solving skills, Financial reporting, Knowledge

revenue growth , Salesforce Crm, Excel, Global Account Management, Vendor Account Manager, Advertising, Campaign, Digital Advertising, Account Management, campaign optimization, Sponsored Products, Sponsored Brands, Sponsored Display, Performance Marketing, E-commerce Advertising, ROAS optimization, CTR analysis, conversion rate optimization, campaign performance tracking, digital campaign management, reporting and analytics, Data Analysis, KPI tracking, Client Account Management, stakeholder communication, Client Relationship Management, Marketing Analytics, Advertising Operations