About the Company

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

About the Role

Lead the end-to-end service strategy for strategic enterprise accounts — from solution design to scaled success, ensuring premium onboarding experience and long-term client value realization.

Responsibilities

Strategic Solution Consulting — Serve as a trusted advisor to enterprise clients; translate complex business requirements into tailored service frameworks, define SLA architectures, and set customer success metrics.
Complex Delivery Leadership — Own the critical path from business needs to product implementation; steer integration troubleshooting, manage escalations, and drive seamless go-live for high-stakes deployments.
Cross-org Orchestration & Influence — Function as the primary client escalation point; mobilize and align senior stakeholders across Product, Engineering, Sales, and Operations to resolve systemic issues and remove blockers.
Service Excellence & Team Enablement — Codify domain expertise into scalable playbooks and best practices; mentor junior team members and elevate the overall service capability of the organization.

Qualifications

At least 4 years and above experience in enterprise customer success, solution consulting.
Native or near-native English fluency, conversations and navigate complex commercial negotiations independently
Deep product acumen with the ability to architect end-to-end solution workflows; comfortable translating technical constraints into business trade-offs
Strong stakeholder management and executive presence; proven ability to influence without authority and drive consensus across distributed teams
Mentorship mindset with experience scaling team capabilities and contributing to service methodology development

Customer Success Manager