Technical Customer Support Executive (Hybrid | Penang)

Location: Bayan Lepas, Penang, Malaysia

Work Mode: Hybrid (3 Days Office / 2 Days WFH)

Employment Type: 12-Month Renewable Contract (High Potential for Permanent Conversion)

About the Opportunity

A global technology leader is looking for customer-focused professionals to join its Technical Customer Support team. This role offers an excellent opportunity to build a career in technical support while working with international customers and cutting-edge technology solutions.

Key Responsibilities

Handle inbound customer inquiries via phone, email, and chat.
Provide first-level troubleshooting and issue resolution.
Diagnose and document customer issues accurately.
Escalate complex technical problems when required.
Diploma or Bachelor's Degree in any discipline.
Fresh graduates with strong communication skills are also encouraged to apply.
1–3 years of experience in Customer Service, Technical Support, IT Helpdesk, Service Desk, or Call Center environments.
Good communication skills in English.

Compensation & Benefits

Maximum Salary Budget for Rotational Shift (Morning/ Evening/ Night) : RM 3,100 Basic + RM 300/ RM 400 (Shift Allowances) + Yearly Performance Bonus

Maximum Salary Budget for Fixed Night Shift: RM 3500 (Basic) + RM 300/ RM 400 (Shift Allowances) + RM 700 (Attendance Allowance) + Yearly Performance Bonus

EPF, SOCSO & Medical Benefits

Annual Performance Bonus

Overtime Pay

Annual Leave & Sick Leave Entitlement

Structured 1 Month Training Provided

Career Growth & Potential Permanent Employment

Working Hours

Opt for any one shift: Rotational shifts (Morning, Afternoon & Night) OR Fixed Night Shift
9-hour shifts

Interested candidates may click on Apply or Reply or Whatsapp on +60327879171. Fresh graduates with strong communication skills and a passion for customer support are encouraged to apply.

IT Technical Support/ Customer Service