Servicenow, Cloudwatch, Gcp, Grafana, Azure, JIRA, Zabbix, AWS, ITIL v4, Azure Monitor, Remedy

Servicenow, Apis, Itil V3, Oracle Database, Oracle Applications, Jira, middleware, Etl, LMS integrations, ITSM tools

Onsite Support processes, Incident Request and Escalation processes, ITIL disciplines, Reporting and presentation skills, Service Management

Itil, Cloud Operations, Broadcom VMware Private Cloud services, Process Improvement, SLA Compliance, Vendor Management

Servicenow, Grafana, Iso27001, JIRA, Zabbix, Cloudwatch, Gcp, Azure, Ora, AWS, GovTech OCP, Remedy, ITIL v4, Azure Monitor

Microsoft Office, Networking Concepts, IT Asset Lifecycle Management, Windows operating systems, EUC Lifecycle Management, ITIL practices, Active Directory, Vendor and Asset Management, IT service management processes, Data Analysis Reporting

task completion , service level agreement , Cybersecurity, Service Delivery, Itil Service Management, Computer Engineering, Information Technology, mentors team members, Customer Centric Solutions, Cybersecurity Engineering, ensure service performance, monitoring SLAs, Service Management, System Upgrade, Liaise With Technical Teams, Industry Experience, Resource Planning, Performance Management

System upgrades, ITIL Foundation certification, Process improvement methodologies, Infrastructure Cloud Solutions, Technology refresh projects

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership