Job Objective :

The Account Development Manager will be responsible for strengthening existing relationships, expanding the agent base, and identifying opportunities to drive revenue growth, with a focus on providing exceptional client service and support. They will be responsible to support the sales and profitability targets for the branch

Individual Responsibilities

Financial Performance

Meet the sales target in line with the branch objectives.
Oversee collection of outstanding payments and manage financial performance in the sales.

Agent Management

Provide excellent service to agents including prompt response to queries, effective claims tracking, accurate quotation generation.
Regular visits to assigned agents, to maintain relationship, business development discussions, training, and general problem solving.
Conduct CPD training for agent at branch level.
Verify monthly CBC breaches report sent by HQ – for PIAM quarterly reporting.
Obtain information for the unsubmitted or unconverted cover notes from agents.
Manage agent's statement of accounts.

Agent recruiting and growth

Recruit, onboard and develop preferred agents, and ensure activation.
Focus on driving profitable motor segments through agents.
Maintain relationship and continue building trust with preferred segment of agents, thus growing their share of wallet.
Drive Agents growth by identifying their needs, organizing customized trainings, and through targeted interventions.

Business Operations

Ensure effective and efficient administration of day-to-day business operations in line with SOP across all support functions.
Ensure that the branch SLAs and TATs are met.
Respond to various requests from customers, agents and HQ.
Provide training to junior staff on best sales practice.

Compliance

Ensure consistency with risk management guidelines.
Ensure compliance with regulations and laws
Ensure good corporate governance is practiced and are being exercise.

Job Requirements:

Minimum Diploma in any related field.
Understanding of insurance products.
Sales and Marketing Skills.
Client relationship management.
Communication and negotiation skills.

Account Development Manager, Kajang Branch