1.Customer application support

Support Sales on analyze customer measurement and inspection tasks and propose suitable ZEISS IQS solutions
Create and validate measurement strategies, programs, and evaluation routines based on standards and customer requirements.
Provide remote and on-site technical support to resolve application-related issues.

2.Demonstrations and proof of concept

Support pre-sales activities via planning and executing product demonstrations, benchmarks, and sample measurements for customers
Prepare technical reports, demonstrations concepts, and result presentations in cooperation with Sales
Translate customer requirements into clear technical specifications and application concepts.

3.Training and knowledge transfer

Conduct user training (basic to advanced) on ZEISS metrology and quality software, including best-practice measurement strategies and data evaluation
Develop training materials, application notes, and guidelines for both customers and internal teams.

4.Feedback and continuous improvement

Collect and consolidate customer feedback on products, software and workflows and feed it back to Team Lead, Service and Sales manager
Contribute to the creation and improvement of best proactive workflows, templates and libraries.

5.Cross-functional collaboration

Work closely with Sales, Service, Aftermarket and SEA Application Team to align customer needs with ZEISS solutions.
Provide technical input for offers and solution concepts.
Represent ZEISS IQS at customer events, trade fairs, and technical conferences where appropriate.

Knowledge / Skills / Other characteristics

Ability to read and interpret technical drawing.
Basic understanding of geometric dimensioning and tolerancing (GD&T) and relevant standards (e.g., ISO, ASME).
Understanding statistics and statistics process control is an advantage.
Hands-on experience with CAD data and 3D models (e.g., CATIA, NX, SolidWorks, or similar).
Hands-on experience with basic measuring hand-tools (e.g., caliper, micrometer, and/or dial indicator.)
Basic understanding of manufacturing technologies (e.g., machining, forming, additive manufacturing) and their typical quality challenges.
Basic Microsoft SQL Server knowledge for data querying and reporting is an advantage.
Good analytical and problem-solving skills with a pragmatic, solution-oriented mindset.
High customer orientation and ability to communicate complex technical topics clearly to different audiences.
Confident presentation and training skills, both on-site and online.
Ability to work independently as well as collaboratively in cross-functional and international teams.
Willingness to travel nationally and internationally, depending on customer and project needs.
Good command of written and spoken English, additional others local languages are a plus.

Application Engineer, IQS