Mandatory Skills:

Hands-on experience with Cisco networking technologies such as IOS-XR Router, IOS-XE, and Cisco routing products (ASR 9K, ASR9xx, NCS).
Proficiency in industry-standard routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, and basics of multicast.
Experience with collaboration tools such as Webex Meetings.
Knowledge of switching concepts, LAN, WAN, and network security protocols.
Ability to troubleshoot and configure third-party integrations, load balancers, and application delivery controllers.
Strong understanding of TCP/IP, HTTP/HTTPS, DNS, SSL/TLS protocols.
Excellent written and verbal communication skills in English.
Team player with the ability to collaborate effectively to achieve common goals.
Previous experience in a support role would be an advantage.
Cisco certifications such as CCNA, CCNP are preferred.
Language Proficiency: Japanese

Role and Responsibilities:

Provide phone/email consultation to independently debug product problems reported by Cisco customers.
Offer technical support on a worldwide basis, addressing moderately to complex technical issues.
Utilize lab environments to simulate technical problems and identify solutions.
Share knowledge with colleagues through writing technical documents and contributing to knowledge databases.
Work closely with cross-functional teams to achieve common goals and drive technical perfection and expertise.
Demonstrate an aptitude and willingness to learn new technologies and expand upon core knowledge.

Qualifications:

Bachelor's or Master's degree in engineering or related field.
Minimum of 3-6 years of technical experience in IP networking, preferably with Cisco technologies.
Experience in troubleshooting complex environments and customer support roles.
Cisco certifications such as CCNA, CCNP Security, CCIE Security are preferred.
Proficiency in additional languages would be a plus.
Ability to work effectively in a multicultural team environment and achieve goals with limited supervision.

Service Desk Analyst: Japanese Speaker