As a Senior Coupa Consultant, you will lead the delivery and management of Coupa AMS (Application Management Services) and enhancement engagements for key clients.

You will be responsible for overseeing a team of 3–5 consultants, ensuring high-quality service delivery, continuous improvement, and alignment with business objectives. This is a client-facing leadership role requiring strong functional expertise, stakeholder management, and delivery ownership

Responsibilities

Lead end-to-end AMS engagements for Coupa platforms, ensuring SLA/KPI adherence.
Oversee and prioritize enhancement requests, releases, and change management activities.
Ensure quality in solution design, configuration, testing, and deployment.
Drive continuous platform optimization and process improvements.
Manage and mentor a team of 3–5 Coupa consultants.
Allocate tasks, monitor performance, and ensure timely delivery.
Provide technical guidance and support to team members.
Foster knowledge sharing and capability development within the team.
Oversee L2/L3 support operations, including incident triage and escalation.
Ensure timely resolution of critical issues and effective root cause analysis.
Monitor service performance and implement corrective/preventive actions.
Act as the primary point of contact for clients on AMS engagements.
Lead governance calls, status reporting, and stakeholder communication.
Facilitate workshops to gather requirements and propose solutions.
Build strong relationships and identify opportunities for additional services.
Oversee integrations between Coupa and ERP systems (e.g., SAP, Oracle).Ensure data integrity, compliance, and alignment across systems.
Validate solution architecture and ensure scalability and best practices.
Define and implement standard processes, documentation, and governance models.
Stay updated on Coupa releases and recommend adoption of new features.
Drive automation and efficiency in AMS operations.

Profiles

10–15 years of overall IT/consulting experience, with strong exposure to Coupa solutions.
Proven experience in leading AMS/support engagements and enhancement programs.
Experience managing small to mid-sized teams (3–5 members).
Strong background in procurement, finance, or spend management processes.
Deep functional knowledge of: Coupa Procurement (P2P); Invoicing & Expense Management; Supplier Management / Sourcing
Strong experience in configuration, workflows, and Coupa platform administration.
Experience with ERP integrations (SAP/Oracle) and data management.
Knowledge of APIs, middleware, or integration tools is an advantage.
Coupa certification(s).
Experience in global rollouts or multi-country environments.
Exposure to Agile / ITIL-based service management practices.
Strong leadership and team management capabilities.
Excellent stakeholder engagement and communication skills.
Strong analytical and problem-solving mindset.
Ability to work in a client-facing, fast-paced consulting environment.