Erp, Waterfall, Hybrid, Agile, financial tracking, Hris, Finance, Digital, PMO governance, portfolio reporting, CRM

Business Strategy, commercial strategies, customer experience transformation, Business Management, go-to-market strategies, operational strategies, financial analysis, operational transformation, project financials, Marketing, operations, data analysis techniques, talent optimization, Strategy, Quantitative Analysis, Finance

Excel, data analytics tools, financial reporting

Quality assurance, Data analytics platforms, Procurement Contract Management, Capacity forecasting, Cost management, ERP systems, Inventory Planning, DCIM software, Prefab modules, Vendor development

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

tax accounting , CIT computations, Compliance and reporting, Withholding taxes, Tax Audits, Primary IFRS, Local GAAPS

Agile, Cisco Technologies, financial forecasting and reporting, project management expertise, PMI, delivery tools, AI and automation tools, resource allocation models, stakeholder alignment, vendor management, risk tracking templates

Audit, Accounting, Compliance Reporting, Financial Reporting

Sap Erp, Forecasting, Budgeting, Group Consolidation, Financial Reporting

Quality Assurance, KPI Management, Compliance, Coaching, Operational Reporting, Learning Development, Performance Management, Mentoring