The Head, Projects & Transformation role will drive systems enhancement, workflow optimisation and productivity uplift across treasury operations, supporting service excellence, operational resilience and scalability across the region. The role plays a key part in advancing Maybank's ROAR30 strategic priorities by modernising operating models, redesigning processes and embedding sustainable digital capabilities within Treasury Operations.

Job Requirements

Role Purpose

Drive largescale digital and operational transformation across Regional Treasury Operations.
Partner closely with the Head, Regional Treasury Operations to translate strategy into executable, technologyenabled transformation programmes.
Enable simpler, faster, more resilient and customercentric treasury operations through systems enhancement, automation, process reengineering and workflow redesign.
Deliver sustainable organisation design and Target Operating Model (TOM) changes, supported by strong governance, risk management, change management and capability uplift.
Lead transformation in a manner that reflects Maybank's values and 6 Leadership Behaviours, demonstrating ownership, collaboration, integrity and people leadership.
The key responsibilities of this role, among others are :-

1. Treasury Operations Transformation

Lead and deliver multiyear transformation initiatives across Treasury Operations, aligned with Group Operations strategy and ROAR30 priorities.
Drive standardisation and modernisation of treasury operating models to support regional scalability and consistency.
Identify opportunities to improve service quality, turnaround time, control and resilience across markets.

2. Systems Enhancement & Digital Enablement

Oversee treasury systems enhancement, including workflow tools and supporting platforms, to improve straightthrough processing, transparency and operational efficiency.
Work closely with Group Technology & Digital teams to define requirements, prioritise enhancements and ensure effective implementation.
Champion simplified, standardised and futureready system solutions across Regional Treasury Operations.

3. Workflow, Productivity & Process Optimisation

Lead endtoend process reviews to eliminate manual interventions, reduce operational friction and uplift productivity.
Embed automation, lean principles and workflow optimisation to enable sustainable efficiency gains.
Define and track productivity and efficiency metrics, ensuring measurable and tangible outcomes.

4. Programme Delivery & Governance

Lead complex, crossfunctional transformation programmes involving Treasury, Operations, Technology, Risk, Compliance and regional stakeholders.
Establish strong programme governance, business cases, benefits tracking and disciplined execution.
Provide regular updates and insights to senior management on progress, risks and outcomes.

5. Change Leadership & Capability Building

Lead change management to ensure adoption, capability uplift and sustained behavioural change within treasury operations teams.
Build and lead a highperforming transformation and productivity team.
Foster a culture of continuous improvement, ownership and collaboration across Regional Treasury Operations.

Job Requirements

12–15 years experience in banking, financial services or consulting, with significant exposure to treasury operations and digital/operational transformation.
Strong expertise in systems enhancement, operating model redesign, process optimisation, workflow improvement and automation.
Proven experience leading programmes that span business, operations and technology, including engagement on system requirements and readiness.
Solid understanding of treasury products and operations, controls, regulatory and operational risk considerations.
Demonstrated ability to influence senior stakeholders and deliver outcomes in complex, multicountry environments.
Strong academic qualifications.
Demonstrates ownership, accountability and the ability to build futureready capabilities within Regional Treasury Operations.

Head, Projects & Transformation, Regional Treasury Operations, Group Operations