Service Assurance, change management, User Access Management, Incident Management, NOC operations, Capacity Management, patching and maintenance activities, Manpower Planning, ITIL frameworks, Cost Control, SLA performance monitoring, Escalation Management, IT service management practices, performance management, resource optimisation, operational governance

business case development , Program Governance, Operational Excellence, Benefits Realization, Budget Resource Management, operational transformation, Portfolio Roadmap Management, Process Improvement, operating model design, Workforce and Capacity Planning, Strategic Planning, Risk Dependency Management, Change Implementation, executive reporting, Performance Management, Program Delivery Management

Ms Excel, Sql, promotion mechanics, Analytics, performance marketing, Management Consulting

Data Structure, Data Visualisation, CRM, Salesforce, decision-grade dashboards, sales processes, performance management, reporting architecture, Reporting

Continuous Improvement, Lease Accounting, Intercompany Accounting, Fixed Asset Accounting, Bank Reconciliation