About the job

To be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.

Job Responsibilities

Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.
Work closely with cross-functional teams to coordinate problem resolution.
Manage the status of resolution for all support cases, ensuring issues are resolved accuratelyand in a timely manner.
Evaluate customer needs to suggest upgrades or additional features.
Record and maintain knowledge collected from each issue in a central location.
Other duties as required.

Job Requirements

Malaysians only.
Required language(s): English and Mandarin
Must be able to work in rotating shifts.
Diploma or University degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.
Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP).
Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.
Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
High degree of analytical and problem-solving skills.
High degree of organization, attention to detail and an ability to multi-task.

Additional Information:

Hybrid mode
Shift allowance
Overtime claims
On The Spot Award
Long Service Award
Leave encashment option
Birthday gift vouchers
Medical Insurance
Wellness reimbursement
Conveniently located within public transport

Technical Solution Engineer (SSEA)