Key Accountabilities

Service Performance and Issue Resolution

Execute daily Order-2-Cash operational tasks across Billing Management (e.g., invoice creation, posting receivable entries and revenue, invoice cancellation, invoice reconciliation, correcting invoices), ensuring timely and accurate execution
Ensure execution meets work instructions, KPIs and service level agreements
Handle operational issues and exceptions, resolving billing-related items (e.g., cancelling invoices, correcting invoices, managing open items, performing manual reconciliations)
Identify and monitor (recurring) issues, perform root cause analysis and work with the process management team on the remediation or improvement to prevent recurrence
Escalate structural issues, risks, and recurring defects to the Team Lead / appropriate channels

Implementation of Changes and Improvements

Contribute to continuous improvement of underlying processes in Billing Management
Support the implementation of new or updated work instructions, tools, and systems along the process (e.g., SAP) including system testing and change management (e.g., end user training)
Document and align with the process management team on the updates required to the standard operating procedures and control matrices to reflect process changes and lessons learned
Collect improvement ideas, contribute to the operational improvement backlog and work with the team lead and the process management team on the prioritization
Participate in pilot activities, testing, and training related to changes impacting the operational line

Process Accuracy and Reconciliation

Ensure accuracy of invoices in accordance with company policies and controls
Perform reconciliations, investigate and resolve open items and variances, and ensure completeness of supporting documentation
Maintain and apply key controls around invoicing to support compliance and audits
Ensure the accuracy of customer master data, contract terms, and billing documents
Handle sensitive financial and customer information securely and confidentially

Stakeholder Management and Communication

Coordinate with Sales, Credit Management, and Finance teams to resolve complex issues and align on the remediation as well as billing matters
Provide clear, timely communication to stakeholders on the status of operational items and exceptions
Support internal and external audit requests and ad-hoc queries related to billing

JOB REQUIREMENT

Education

University degree in Finance, Accounting, Business Administration, Economics, or related field
Relevant vocational education with significant experience may be considered

Experience

3–5 years of experience in a process- or function-related operational role, ideally in billing or O2C operations, preferably in a global shared services organization
Experience working with O2C / accounting systems (e.g., SAP) and performing reconciliations
Experience performing root-cause analysis and supporting system/process improvement initiatives, including change management (i.e., end user training)

Knowledge And Skills

O2C data administration including billing and customer master data
Solid understanding of O2C systems and transaction workflows – SAP S4/HANA experience is an advantage
Knowledge of internal controls and compliance for invoicing
Strong attention to detail for financial and contractual documents
Ability to handle sensitive financial and customer information securely
Comfortable coordinating with Sales, Credit Management, and Finance teams

Other Requirements

Excellent command of both oral and written English
Additional language(s) beneficial depending on team location and scope
High level of confidentiality when handling sensitive financial and customer information

POSITION SCOPE

Reporting Line(s)

Solid line(s) to: Team Lead Billing Management

Working Relationships

Internal contacts

Team Lead Billing Management

Other Specialists and Team Leads within Order-2-Cash and adjacent processes

Process management teams Order-2-Cash

Sales, Credit Management and Finance teams

Project team (e.g., for any implementation projects)

External contacts

Service providers or external business partners as required for daily operations

End customers

Tax authorities

Assuming they will be involved in implementation projects e.g. SAP upgrade etc

Specialist Billing Management