google suite , video editing software , Microsoft Office, Slack, Interactive presentation platforms, Online assessment and feedback tools, Microsoft Teams, Learning needs assessments, curriculum mapping, STEM-based pedagogical approaches, Data analytics platforms, Graphic design tools, Instructional Design, Data-driven approaches, Adult learning principles, Zoom

google sheets , Excel, Shopify Plus, TikTok Ads Manager, Meta Ads Manager, Google Ads, GA4

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Google Tag Manager, Google Analytics, 3rd Party Ad Serving, Campaign Manager, Shopee, ecommerce Marketplace marketing, Lazada, TikTok Ads, media planning, Google Marketing Platform, Facebook Pixel tracking

Power Bi, Google Analytics, Microsoft Excel, Data Analytics, CRM Platforms, Membership Loyalty Rewards Program Management, Customer Segmentation, Journey Mapping, Marketing Automation Tools, Reporting

Google Analytics, RTB, Google Ads, video advertising, native online formats

Hubspot, performance marketing, Digital Marketing, Google, Meta, marketing automation platforms, Youtube, growth marketing, conversion tracking, Linkedin, Analytics, CRM

display , attribution , retargeting , Automation Tools, SEO, Meta, Tag Manager, TikTok, Crm Systems, conversion optimization, Linkedin, Google Ads, Looker Studio, paid social, GA4, Sem