Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let's start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

Awarded For
Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
Bronze Winner in Cross-Generational Workforce Engagement (2024)
Gold Winner for Excellence in Workplace Culture (2021)
Comprehensive medical, dental, optical and insurance benefits
Flexi working hours arrangements
Staff Line & Device Subsidy
Smart Casual Attire
Child Parental Care Leave
Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
Special employee discounts for selected F&B Brands

Job Summary

Provide end-to-end support for U Mobile's Enterprise/IPRAN 5G access network, including fault resolution, upgrades, capacity expansion, and database maintenance. The role focuses on maintaining network availability, resolving major incidents, supporting field teams, and improving service quality for customers.

The Day-to-Day Activities

Maintain the availability and stability of Enterprise/IPRAN 5G access network equipment, including PTN/CSR, routers, GPON and switches.
Provide second-level support and troubleshoot network issues involving switches, routers, GPON and other transmission equipment.
Handle network performance issues and customer complaint tickets.
Resolve trouble tickets, alarms and equipment errors within the agreed service levels.
Identify the cause of transmission network failures and restore services within the required timeframe.
Conduct network audits, performance analysis and monitoring to ensure service availability and meet KPIs.
Perform capacity planning, network expansion and optimisation for new Enterprise/IPRAN 5G circuits.
Escalate network abnormalities and irregularities to vendors, leased-line providers, interconnect teams and CDMU in a timely manner.
Provide second-level support to the Field Force Team.
Work with team leads, vendors and management to restore faults and provide progress updates.
Manage leased-line providers and drive improvements for repetitive and major incidents.
Generate and analyse reports on problem links, and recommend troubleshooting improvements to reduce network outages.
Support database maintenance for the Enterprise/IPRAN 5G access network.

About You

Degree or equivalent in Electrical/Electronic Engineering, Telecommunications or a related discipline. Fresh graduates are encouraged to apply; candidates with up to one year of relevant experience in telecommunications, networking or IT will have an added advantage.
Experience in the telecommunications industry, preferably in transmission operations and maintenance.
At least one year of experience in switch/router operations and maintenance, or suitable experience as a fresh graduate.
Ability to troubleshoot Layer 2 issues across different router and IP network nodes.
Knowledge of transmission networks, IP/IT switches and routers.
Experience with switches, routers, GPON or BRAS will be an added advantage.
Able to work in demanding situations and respond assertively when required.
Knowledge of any programming language, scripting or network automation tools will be an added advantage.

Employment Type: Permanent

Min. Education: Bachelor's Degree

Industry: TELCO

Spoken Language: Malay, English

Written Language: Malay, English

What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

Specialist, Transmission Network Operation