Key Responsibilities

Delivery & Program Management

• Lead end-to-end delivery of strategic Insurance Operations projects from initiation through implementation and post-go-live support.

• Develop and manage project plans, timelines, budgets, resources, and delivery milestones to ensure successful execution.

• Manage cross-functional teams, dependencies, and multiple transformation initiatives while ensuring alignment with business objectives.

• Monitor project performance, resolve delivery challenges, and ensure timely completion within scope, budget, and quality expectations.

Stakeholder & Operations Management

• Build strong relationships with Operations leaders, business stakeholders, technology teams, vendors, and executive management.

• Act as the primary point of contact for project governance, communications, steering committees, and executive reporting.

• Lead transformation initiatives across Insurance Operations including policy administration, underwriting, claims, customer servicing, billing, collections, and back-office functions.

• Partner with business teams to identify improvement opportunities and drive operational efficiency through process enhancements, standardization, and automation.

Digital Transformation & Governance

• Deliver digital transformation initiatives focused on modernizing insurance operations, improving customer experience, and enabling technology-driven solutions.

• Collaborate with business and technology teams to implement digital platforms, workflow automation, and data-driven solutions.

• Establish project governance frameworks, reporting standards, dashboards, and performance metrics to support effective decision-making.

• Ensure adherence to organizational methodologies, compliance requirements, and delivery standards.

Risk, Financial & Quality Management

• Identify and manage project risks, issues, assumptions, and dependencies (RAID), ensuring effective mitigation and timely resolution.

• Oversee project budgets, forecasts, resource planning, financial tracking, and benefits realization.

• Ensure project deliverables meet quality standards, regulatory requirements, and business expectations.

• Drive continuous improvement initiatives, quality reviews, audits, and best practices across project delivery processes.

Required Skills & Experience

Mandatory Skills

Minimum 10+ years of experience in Project Management or Delivery Management.
Proven experience delivering enterprise-scale business and technology transformation programs.
Strong expertise in Delivery Management across complex, cross-functional initiatives.
Excellent Stakeholder Management with senior business leaders and executive stakeholders.
Strong experience in Insurance Operations Management, including policy administration, claims, underwriting, customer servicing, or operational transformation.
Proven experience leading Digital Transformation initiatives.
Strong expertise in Program Delivery and managing multiple strategic projects.
Experience implementing and managing Delivery Governance frameworks.
Solid understanding of Risk Management, including RAID management and issue resolution.
Strong Financial Management experience, including budgeting, forecasting, cost control, and benefits tracking.
Experience driving Quality Management and continuous process improvement.

Delivery Manager – Operations

Delivery & Operations Manager