About The Role:

Are you passionate about solving business problems, improving processes, and helping people get more value from technology

Join Demant's Asia Pacific Hearing Aids IT team and become a trusted technology partner supporting our Korea business. In this role, you will work directly with business stakeholders to improve processes, applications, reporting, and data quality while helping drive the adoption of global digital solutions across the region.

This is far more than a traditional application support role. You will combine business analysis, problem solving, stakeholder engagement, and application expertise to help translate business needs into practical technology and process improvements.

Initially focused on Korea, the role is expected to expand over time to support additional Hearing Aids businesses across Asia Pacific, providing excellent opportunities for regional exposure and career development.

In this role you will:

Join the APAC IT team, as the primary IT partner for the Korea Hearing Aids business.
Work directly with business leaders and users across sales, customer service, operations and finance.
Help shape how systems, data and processes support business performance.
Drive improvements that have visible and measurable business impact.
Participate in ERP, CRM, reporting, automation and digital transformation initiatives.
Build regional and global relationships across Asia Pacific and Europe.
Use your Korean language skills in a meaningful business-facing role.
Develop a career path toward Application Specialist or Senior Business Analyst roles within a global organisation.

What You'll Be Working On

You may work across technologies including:

Microsoft Dynamics / Navision ERP
Salesforce CRM
Power BI
ServiceNow
Azure DevOps
eCommerce
Process automation solutions

What You'll Do

Business Improvement & Change

Partner with business users to understand challenges and identify improvement opportunities, gathering requirements and translating business needs into actionable recommendations.
Map current and future business processes and help evaluate solution options and prepare functional specifications.
Support workshops, testing, training and go-live activities.
Drive adoption of global standard solutions and best practices.

Reporting & Data

Help improve operational and business reporting, translating business information needs into practical reporting and data solutions.
Identify data quality and process issues affecting business performance.

Help Solve Application Challenges

Provide business-facing support for core applications and business processes.
Investigate issues and identify whether root causes are related to process, data, user understanding, configuration or technical defects.

Stakeholder Management & Issue Coordination

Coordinate incidents, issues and change requests through to resolution.
Communicate clearly with Korean and English-speaking stakeholders.
Work closely with application specialists, support teams and global IT resources.

To qualify for the role

Fluent Korean and English communication skills – TOPIK Level 4-5.
At least 3 years experience in Business Analysis, Application Support, Business Systems, IT Consulting or a similar business-facing IT role. Candidates with either Business Analysis or business-facing application support backgrounds are encouraged to apply.
Ability to understand business processes and translate business needs into technology improvements.
Experience working with ERP, CRM, reporting, eCommerce or order-management platforms.
Strong analytical thinking, stakeholder management and follow-up skills.

Nice to have

Experience supporting Korean business users.
Experience in a regional or global IT environment.
Experience with Microsoft Dynamics/Navision, D365, Salesforce, Power BI or ServiceNow.
Experience with testing, UAT, training and change management.
Experience gathering requirements and documenting issues clearly.

Join an organisation based on Trust, Openness, and Innovation:

In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day.

We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout our organization.

We offer:

A job in a growing, international company with good career opportunities
State of the art technology and work in an exciting industry
Good work life balance with flexible working conditions
A culture of teamwork, based on knowledge sharing, professional respect, kindness
We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
A full-time independent and responsible position
Training, conferences, and the opportunity for self-development
We offer the opportunity to travel for work globally

Business Analyst - Application Support, Korea