About Reap

Reap is a global financial technology company headquartered in Hong Kong with employees across multiple countries. We enable financial connectivity and access for businesses worldwide by combining traditional finance with stablecoins for efficient money movement.

Through our stablecoin-powered corporate cards, payments, and expense management tools, we streamline financial operations and help businesses scale. Our APIs enable businesses to integrate stablecoin-enabled finance into their own products and services—from issuing Visa cards to facilitating cross-border payments.

Backed by leading investors including Acorn Pacific, Index Ventures and HashKey Capital, Reap is building the future of borderless, stablecoin-enabled finance.

Why Reap

The Technical Program Manager for Reap's Embedded Finance team is a hybrid execution and client-facing role — responsible for driving delivery across Reap's card programme management infrastructure while working end-to-end with clients to ensure their programmes are successfully onboarded, configured, and running smoothly.

You are the connective tissue between engineering, compliance, solutions architecture, and clients — keeping internal workstreams moving while being the technical point of contact clients can rely on throughout their journey with Reap. You will be expected to go deep on how things are built, work shoulder-to-shoulder with engineers, and bring the same technical rigour to client conversations as you do to internal delivery.

What You'll Do

Programme Delivery & Execution

Own end-to-end delivery across Embedded Finance workstreams — writing specs, scoping tickets, managing dependencies, tracking progress, and driving workstreams to completion
Maintain a clear, up-to-date view of what is in flight, what is blocked, and what is at risk; surface issues early and resolve them fast
Coordinate cross-functional meetings and keep engineering, compliance, and ops stakeholders aligned on priorities and timelines
Translate ambiguous requirements — from both internal teams and clients — into well-defined, well-sequenced work

Client Programme Management

Serve as a point of contact for clients throughout their programme lifecycle — from onboarding and integration through to go-live and steady-state operations
Work directly with clients to understand their technical requirements, translate them into internal product and engineering work, and manage their expectations on timelines and scope
Own the client onboarding journey end-to-end — coordinating across solutions architecture, compliance, engineering, and ops to ensure programmes launch on time and to spec
Proactively identify and resolve client-side blockers; know when to escalate and when to just fix it
Maintain clear, professional written communication with clients — your updates are timely, technically accurate, and never require a follow-up to understand

Technical Coordination

Work closely with product managers and engineers to understand technical constraints, validate feasibility, and make scoping trade-offs without needing to escalate every decision
Own the coordination layer for complex, multi-team workstreams — mapping dependencies across different product modules, compliance, and external processor integrations
Review technical designs and API specs with enough depth to ask the right questions, spot gaps, and push back where needed

AI-Augmented Ways of Working

Actively use AI tooling to accelerate your own output — spec writing, ticket creation, client communication, documentation, and cross-functional coordination
Help embed AI-native practices across the Embedded Finance team; you raise the floor for everyone around you, not just yourself
Identify and prototype AI-assisted workflows that reduce manual overhead in programme delivery, client onboarding, and internal coordination

What We're Looking For

4+ years of experience in technical programme management, technical product management, solutions engineering, or a closely related client-facing technical role in a fintech or infrastructure company
Strong technical background — you have worked closely enough with engineering teams that you understand how software systems are designed, built, and integrated
Experience working directly with clients or partners in a technical capacity — you're comfortable in client calls, can handle difficult conversations, and know how to manage expectations
Familiarity with payments or cards infrastructure is an advantage; technical credibility and execution rigour are non-negotiable
Experience managing multi-team, multi-dependency programmes with moving parts across engineering, compliance, and client operations
A genuine AI power user — you have a current, active practice of using AI tools to do your job faster and better; you can show your work
Strong written communication — your specs, client updates, and internal docs are clear, complete, and don't require a follow-up meeting to understand

Technical Capabilities

Must-Have

Ability to read, interpret, and discuss technical specifications with both engineers and clients
Comfort reading system architecture diagrams, data models, and integration maps — you can reason about how systems fit together and explain it simply to clients
Active, demonstrated use of AI tooling (Claude, Cursor, or equivalent) as a core part of your daily workflow — not occasional, not experimental

Bonus

Experience with SQL or equivalent for data validation, investigation, and instrumentation
Direct experience with card processors (Thredd, Paymentology, Marqeta, or equivalent)
Exposure to web3 payment rails — crypto-funded cards, stablecoin settlement, or blockchain-based payment infrastructure
Experience building or prototyping AI-assisted internal tooling

Desired Attributes

Execution-obsessed — you measure yourself by what ships, not what gets discussed; you find ways to make progress even when the path isn't fully clear
Client-first without being client-captured — you advocate hard for clients internally but know when a request is out of scope and how to say so professionally
Technically confident — you earn trust with both engineers and clients by being precise and prepared
Organised under complexity — you can manage multiple client programmes and internal workstreams simultaneously without dropping balls
Low ego, high ownership — you do what needs to be done, follow through without being chased, and escalate early when things are stuck
AI-native, not AI-curious — you've moved past wondering what AI can do and are actively building your own workflows, prompts, and systems around it

Why You'll Love it Here

A high-impact role in a rapidly growing fintech company.
Flexible hybrid/remote work environment with a global, collaborative team.
Insurance coverage after probation.
Reap Card stipend.
Use of AI tools at work — and the space to learn, experiment, and grow with them.
A culture of innovation, inclusion, and continuous learning.

After submitting your application, please check your inbox for a confirmation email. If you don't see it, kindly check your spam or junk folder and adjust your settings to ensure future communication reaches your inbox. You can follow the steps here.

Technical Program Manager, Embedded Finance (APAC)

Lead Program Manager, KYB