KEY AREAS OF RESPONSIBILITY

Duty Reconciliation Operations & Regional Accountability

Lead and manage end-to-end Duty Reconciliation activities across EU, MENA, and APEC regions, ensuring timely completion, quality review, and effective issue resolution.
Own the reconciliation process for External Billing and Duty Payment activities, including review of reconciling items, unmatched transactions, billing variances, and aged open items.
Ensure reconciliation outputs are accurate, supported by appropriate documentation, and completed in line with agreed SLAs, KPIs, internal control requirements, and audit expectations.
Act as the senior escalation point for complex reconciliation breaks, billing disputes, payment mismatches, process gaps, and stakeholder queries across the supported regions.
Drive structured follow-up with country teams, Finance, Operations, Customs-related stakeholders, and business partners to ensure timely closure of reconciliation issues.
Monitor operational risks, recurring exceptions, and aged reconciliation items, and ensure corrective actions are tracked through to completion.
Provide clear and timely reporting to APSSC management on reconciliation status, key risks, open items, escalations, and improvement actions.

External Billing & Duty Payment Reconciliation

Oversee the reconciliation of External Billing transactions to ensure completeness, accuracy, and proper alignment between billing data, supporting records, and financial postings.
Manage Duty Payment Reconciliation activities by ensuring payments, billing records, operational data, and accounting entries are reviewed and reconciled effectively.
Ensure reconciliation differences are properly investigated, documented, assigned to responsible parties, and resolved within agreed timelines.
Strengthen governance over evidence retention, review notes, approval trails, and audit readiness for all duty reconciliation activities.
Identify recurring discrepancies and work with stakeholders to address root causes, improve process discipline, and reduce manual rework.

Roadmap, Transition & Transformation

Lead ongoing roadmap activities for Duty Reconciliation, including process transition, migration, stabilization, and future wave planning across regions.
Support transition of activities into APSSC by ensuring proper knowledge transfer, documentation, training, process walkthroughs, and hypercare support.
Partner with project teams and stakeholders to standardize reconciliation processes, harmonize ways of working, and strengthen the global operating model.
Contribute to system, automation, reporting, and process improvement initiatives that enhance reconciliation accuracy, efficiency, visibility, and control.
Support testing, UAT, deployment, and post-go-live stabilization for new tools, process enhancements, or operating model changes related to Duty Reconciliation.
Ensure transition risks, dependencies, process gaps, and stakeholder concerns are captured, escalated, and addressed through the agreed governance structure.

Stakeholder Management & Governance

Build strong working relationships with regional and country stakeholders across EU, MENA, and APEC to ensure alignment on reconciliation priorities and issue resolution.
Lead regular service review discussions, operational governance calls, and escalation meetings related to Duty Reconciliation performance and open items.
Influence stakeholders through clear analysis, fact-based recommendations, and value-added input into reconciliation, billing, payment, and control-related matters.
Ensure business partner queries and issue logs are addressed within agreed timelines and with sufficient ownership and visibility.

People Management & Capability Development

Manage, coach, and develop team members supporting Duty Reconciliation operations across multiple regions.
Ensure appropriate workload allocation, staff backup, coverage planning, and capability building to support business continuity.
Drive team performance, engagement, accountability, and continuous improvement mindset.
Ensure comprehensive training plans, SOP understanding, succession planning, and knowledge retention are in place for current and future operational requirements.
Guide and support team members in resolving complex reconciliation issues and stakeholder escalations.

Controls, Compliance & Continuous Improvement

Ensure key controls are embedded in the reconciliation process, with evidence gathered, reviewed, and retained in accordance with internal control expectations.
Maintain and periodically review SOPs, process maps, control documentation, and working instructions to ensure they remain current and fit for purpose.
Drive continuous improvement, automation opportunities, standardization, and simplification of reconciliation activities.
Ensure agreed KPIs and SLAs are monitored, achieved, reported, and continuously improved.

Skills

Strong understanding of reconciliation processes, billing flows, payment reconciliation, financial controls, and operational issue resolution.
Ability to manage complex regional operations across EU, MENA, and APEC in a multi-cultural and multi-time-zone environment.
Strong stakeholder management skills with the ability to influence, challenge, and drive actions across countries and functions.
Experience in transition, migration, process stabilization, roadmap execution, and shared services operations.
Strong ownership mindset with the ability to drive open items, escalations, and process improvements through to completion.
Excellent communication, executive-level reporting, and issue management skills.
Strong SAP knowledge and advanced Excel / data analysis capability.
Ability to identify root causes, challenge legacy practices, and implement sustainable process improvements.
People leadership, coaching, workload management, and talent development capability.
Experience in the logistics industry and shared services environment preferred.

Competencies

Finance & Reconciliation Expertise

Possesses strong finance, reconciliation, billing, payment, and control knowledge with the ability to apply this effectively in a shared services environment.

Problem Solving

Resolves complex reconciliation breaks, billing differences, payment mismatches, operational issues, and stakeholder escalations effectively.

Decision Making

Makes timely, risk-aware decisions based on facts, operational impact, control requirements, and stakeholder priorities.

Planning & Organization

Effectively plans resources, transition activities, workload, priorities, and regional deliverables across multiple time zones.

Communication

Communicates clearly and confidently with senior stakeholders, country teams, project teams, and cross-functional partners.

People Management

Demonstrated capability to manage, coach, engage, and develop teams supporting complex operational and transformation activities.

Change & Transformation

Supports roadmap execution, transition, stabilization, standardization, and continuous improvement with strong ownership and follow-through.

Qualifications

University Degree or Professional Qualification in Finance, Accounting, Business, or related field.
3–5 years of relevant working experience, including experience in reconciliation, billing, payment operations, finance operations, or shared services.
2–3 years of people management experience preferred.
Experience supporting regional operations, transitions, transformation projects, or process migrations preferred.
Shared services and logistics industry experience preferred.

Senior Manager - Record to Report