Key Responsibilities

Storage Operations

Provide operational support for storage infrastructure, ensuring stability, security, and performance.
Monitor storage and backup system performance and capacity using standard monitoring tools.
Respond to alerts and resolve incidents within defined SLAs.
Perform routine health checks and maintenance activities on storage arrays and SAN environments.
Handle backup restore requests from business users.
Execute routine operational tasks and support storage-related activities under the guidance of senior engineers or managers.

Troubleshooting & Support

Diagnose and resolve storage and backup-related issues, including SAN connectivity, disk failures, and performance bottlenecks.
Escalate complex technical issues to Level 2 support or management when required.
Provide support to end-users and internal teams on storage provisioning, access management, and related requests.

Configuration & Implementation

Assist in the configuration and deployment of storage arrays, SAN switches, and backup systems.
Support implementation of storage changes in accordance with approved change management processes.
Contribute to storage-related projects and infrastructure enhancements.

Compliance & Security

Apply and maintain security policies, including access controls and system patching.
Participate in vulnerability assessment and remediation activities.
Ensure storage environments comply with organizational security and governance standards.

Documentation & Reporting

Maintain accurate documentation of storage configurations, incidents, and change records.
Update storage architecture diagrams, inventory lists, and operational procedures.
Ensure all operational activities and changes are properly documented and tracked.

Technical Skills

Soft Skills

Qualifications

Bachelor's Degree in Computer Science, Information Technology, or a related field.
8+ years of experience in storage and backup engineering.
Minimum 2 years of experience in a senior technical role.
Relevant certifications in Huawei, Dell, NetApp, HPE, or equivalent technologies.
Knowledge of backup solutions such as Veritas, Commvault, and Veeam is preferred.

Storage & Backup Engineer