thought leadership , SEO, branding, B2B content, Content Marketing, AI-driven content trends, corporate communications, digital channels

Logical Thinking, project management, Team Management, Business Acumen, Utilities, business development, fintech, Problem-solving, commercial savviness, Telco, e-commerce, communication, Corporate Strategy

project leadership , Execution, Strategy Development, OKR Management, Stakeholder Management, Performance Management, Strategic Planning

recipe development , Menu Planning, Leadership, People Management, Kitchen safety, Inventory Control, Culinary Arts, Food hygiene

Brand Strategy Development, Customer Experience, Stakeholder Cross-functional Leadership, Financial Budget Management, Retail Commercial Performance, Marketing Communications, Digital E-commerce, Product Merchandising Collaboration

Malaysian employment laws, Hr Business Partner, HR processes and tools, digital technology and solutions supporting HR

google suite , Confluence, Salesforce, Leadership Development, Data Analysis, Project management, Cross-sector partnerships, Stakeholder Engagement, Reporting, Impact measurement, community building, Zoom, Alumni engagement

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Analytical Skills, Media buying, Digital marketing platforms, TikTok monetization solutions

Fund Accounting, NAV calculations, Client Relationship Management, Process improvement, Team Leadership