We're Hiring: Japanese Customer Support Specialist!

We are looking for a dedicated and enthusiastic Japanese Customer Support Specialist to join our dynamic team in Kuala Lumpur. The ideal candidate will possess strong communication skills in both Japanese and English, along with a passion for providing exceptional customer service.

Location: Kuala Lumpur, Malaysia
Work Mode: Work from Office
Role: Japanese Customer Support Specialist

Key Responsibilities

Handle inbound customer queries via call center channels, ensuring high-quality support and resolution.
Act as a reliable Japanese Interpreter/Support specialist for client communications.
Maintain excellent service delivery standards while multitasking in a fast-paced environment.

Requirements & QualificationsLanguage Proficiency

For Native Speakers:Japanese Nationality or Native Japanese speakers who are fully bilingual in both English and Japanese.
For Non-Native Speakers:Must possess a JLPT N1 certification to qualify as a Japanese Interpreter.(Note: JLPT N2 or below is not acceptable).

Background & Experience

Candidates must come from an inbound or call center background.
Educational & Experience Matrix:
- University Graduate / 2026 Graduates:No prior working experience required.
- Vocational College Graduate:Requires at least 4–5 years of working experience.
- High School Graduate:Requires at least 7–8 years of working experience.

Compensation & Relocation PackageSalary & Allowances

Basic Salary:RM 8,000 per month(Up to RM 10,000 depending on relevant Customer Service experience).
Allowances:RM 500 transportation allowance + applicable shift allowances for afternoon/rotational shifts.

Full Relocation Benefits (For Expats relocating from Japan to Malaysia)

Visa Support:Full support and processing for the Employment Pass (EP Pass) will be provided.
Travel & Stay:1-way flight ticket and 1 week of hotel accommodation covered/reimbursed.
Relocation Expenses: A total allowance of RM 3,000 provided to assist with relocation expenses, including food and initial settling costs.

Employee BenefitsLeave Entitlements

Annual Leave (AL):10 days for the first 2 years (prorated).
Medical Leave (ML):14 days as per Labor Law.
Public Holidays: 20 days of observed public holidays.
Other Leaves:Maternity Leave (98 days), Paternity Leave (7 days), and Bereavement Leave (3 days).

Medical & Insurance Coverage

In-patient Medical Benefits:Up to$80,000text USD$per year per individual (covers self, spouse, and children).
Out-patient Medical Benefits:Up to$250text USD$per claim (15% co-payment; covers self, spouse, and children).
Dental Benefits:Up to$500text USD$per year for extractions/fillingsand up to$50text USD$per year for scaling(Claimable after 90 days of employment).
Optical Benefits:Up to$120text USD$per individual(Claimable after completion of 1 year).

Ready to make an impact Apply now and be part of our journey!

Mandarin & Cantonese Customer Support Specialist

Japanese Customer Support Specialist