Job Title: HR Operations / HR Shared Services Consultant

Location: Johor Bahru, Malaysia

Shift Time: General Shift - 8:30 AM to 5:30 PM Malaysia Time

Role Summary

We are seeking a detail-oriented and process-driven HR Operations Executive to support end-to-end Attendance & Time management, Pre-onboarding requirements, and HR helpdesk operations. The ideal candidate will play a key role in ensuring smooth execution of HR processes, accurate documentation, and timely support for employee and business queries.

Key Responsibilities

Onboarding & Induction Support
Ensuring all day 1 activities are completed to welcome new employees
Update onboarding trackers and maintain accurate records
Submit TP3 forms to payroll for compliance
Assist new joiners in completing the VPW process
Coordinate with IT for email ID and ID card form submission
Send Welcome Emails to Employees and Internal stakeholders
Validate personnel files (P-files) created for new employees
HR Helpdesk Support
Handle high ticket volumes (at least 40 tickets) a day
Resolving employees queries on payroll and attendance timely
Maintaining the SLAs and KPIs as per the respective workgroup
Consult with L2/L3 as and when required before it is escalated
Liaising with other teams for feasible resolution of the tickets
Time & Attendance:

The Time and Attendance Specialist is responsible for the accurate and timely processing and management of employee working hours, leave, and attendance records. This role ensures compliance with company policies, local and labor laws, and supports the efficient operation of the Payroll and HR functions.

Maintain and manage the Time and Attendance (T&A) system e.g. SAP, SuccessFactors, work schedules, accruals, and time clock data.
Review, verify, and edit daily employee time records, ensuring accurate recording of hours worked, overtime, and shift differentials.
Process and track Time Off (TO), sick leave, unpaid leave, and other forms of leave in accordance with company policies and legal requirements.
Ensure strict compliance with applicable federal, state, and local labour laws.
Prepare and generate T&A reports for payroll processing, analysis, HR Audits, and management review.
Maintain organized and confidential T&A records and documentation.
Serve as the primary point of contact for Walk in employee and manager inquiries regarding timekeeping rules, system usage, and leave balances via email and ticketing system.
Perform an induction to the new joiner orientation every second and forth week of the month
High proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables) and experience with large data management.
Ability to identify and resolve complex time errors and pay issues quickly.
Perform system configuration, UAT, and technical issues related to time clocks or system interface errors.
Attending a huddle meeting or discussion with the other team members when required physically or virtually.
Background Verification (BGV) & Medical Test (PEMC) Support/moderator
Responsible to initiate the BGV & Medical Test (PEMC) real time
Coordinating with the BGV Vendor and running cadence meetings
Ensuring real time updates to the stakeholders, TA and HOD
Analysing the reports and reporting discrepancies real time
Maintain compliance and audit guidelines according to local governance
Taking accountability of the SLA breach and proactively take action to control the future breach

Key Requirements

Bachelor's degree in business administration or human resources or a related field
4-6 years of experience in HR Operations / HRSS or similar roles
SAP-SF experience is mandatory (non-negotiable)
Complete understanding of Local statutory and labour laws
Prior experience of managing Helpdesk/Ticketing tool for more than 4000 employee size firms
Strong understanding of employee lifecycle processes preferably Time and Attendance module
Prior experience in managing payroll support queries will be a plus
Proficiency in MS Excel, Word, and other HRMS systems
Good written and verbal communication skills
Ability to handle confidential information with integrity

Other Details

Immediate joiners preferred

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.