Key Accountabilities:

1. Application Support & Maintenance

2. Project Implementation & Delivery

Support software patching, upgrades, and system rollouts.
Participate in project planning, scheduling, requirements gathering, GAP analysis, design reviews, SIT, UAT, and user training.
Ensure smooth implementation of IT projects and system harmonisation initiatives.
Lead assigned projects and guide team members throughout project execution.

3. Hospital Information System (HIS) Support

Conduct pre-go-live site readiness activities.
Ensure hardware and devices related to HIS, and third-party systems are operational.
Support HIS applications according to defined severity and response timelines.

4. Documentation & Reporting

Maintain system documentation, user accounts, licensing records, warranties, archives, and audit trails.
Prepare routine and ad-hoc reports.
Develop technical and non-technical documentation, procedures, and reference materials.
Design customised reports to meet user and business requirements.

5. Solution Evaluation & Continuous Improvement

Evaluate and recommend IT products and solutions.
Identify enhancement opportunities to improve system performance, efficiency and patient/customer service.

6. Leadership & Team Development

Guide and mentor new team members.
Lead project teams when assigned.
Perform other related duties as may be assigned or delegated by the Superior or any other person as directed from time to time.

Required Qualifications & Experience:

Diploma, Advanced Diploma, Bachelor's Degree, or equivalent in Information Technology or a related field.
Minimum 5 years of relevant working experience.
Able to work independently under tight deadlines.
Highly committed and responsible.

Senior Information Technology Application Analyst