Company Overview

Accenture, a fortune 500 company, is a global management consulting and professional services firm that solves its clients toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We serve clients in more than 120 countries with over 745 000 employees.

Overview of the Team

People are at the heart of Global Protection and Security (GP&S), Accenture's Corporate Security Team. We are an organization of highly skilled, experienced, and diverse professionals who take immense pride in serving Accenture and helping grow the business.

The Regional Protective Services team is a core part of GP&S with members based out of various regions of the world.

Duties & Qualifications

The Employee Assistance Manager – APAC leads the regional response to employee support incidents across APAC including security incidents, travel disruptions, medical emergencies, evacuations, and employee fatalities.

The role ensures employees receive timely, coordinated, compassionate, and compliant support during routine operations and crisis events.

As part of the APAC Regional Protective Services team, the Employee Assistance Manager partners will be the liaison between Global Protection and Security (GP&S) Security Operation Centers and the various key stakeholders with Human Resources, Legal, Workplace, Crisis Management, Medical Assistance providers, Travel, and external vendors to protect employees, minimize organizational risk, and support informed decision-making during high-impact incidents.

This position serves as the regional focal point for employee assistance and provides operational leadership, case coordination, and crisis support across the APAC region.

Key Responsibilities

Employee Assistance & Incident Response

Lead regional employee assistance efforts during security incidents, natural disasters, political unrest, and other disruptive events.

Coordinate support for employees impacted by:

Travel disruptions and stranded travelers

Crisis-related displacement and evacuations

Urgent medical matters

Employee fatalities

Other employee support matters

Ensure employees receive timely information, assistance, and access to appropriate company resources.

Crisis & Emergency Management

Serve as the regional Employee Assistance lead during crisis activations.

Coordinate with Corporate Security, Crisis Management teams, and external assistance providers to support affected employees.

Track employee welfare and provide leadership with regular situation updates.

Support regional emergency response planning and preparedness initiatives.

Cross-Functional Partnership

Build strong partnerships with:

Human Resources

Legal

Workplace

Travel

Medical Assistance providers

Executive Leadership

Ensure employee support activities align with company policies, employment practices, legal requirements, and regional regulations.

Case Management

Oversee complex employee assistance cases from initial notification through resolution.

Maintain accurate documentation and ensure appropriate confidentiality of sensitive employee information.

Identify trends and recommend process improvements to strengthen employee support capabilities.

Coordinate with Accenture's Corporate Security regional leads on incident detection and management.

Program Management

Develop and maintain regional employee assistance procedures and playbooks.

Conduct after-action reviews following significant incidents and incorporate lessons learned into future planning.

Support training and awareness initiatives for regional stakeholders.

Develop, maintain, and analyze regional employee assistance program metrics, dashboards, and key performance indicators (KPIs) to identify trends, measure program effectiveness, and support data-driven decision-making.

Prepare executive-level operational reports, performance reviews, and briefing materials by consolidating data, ensuring accuracy, consistency, and timely reporting for Corporate Security leadership and key stakeholders.

Maintain comprehensive program documentation, including standard operating procedures (SOPs), process documentation, governance materials, and audit-ready records to support compliance and operational excellence.

Support monthly and quarterly operational reviews by collecting, validating, and presenting workforce, case management, incident, and program performance metrics while identifying opportunities for process improvement and enhanced reporting capabilities.

Basic Qualifications

Bachelor's degree or equivalent experience.

3+ years of experience in one or more of the following:

Corporate Security

Crisis Management

Employee Assistance

Emergency Management

Risk Management

Willingness to participate in an on-call rotation and respond outside normal business hours when required.

Preferred Qualifications

Experience supporting operations across APAC.

Familiarity with international travel risk management and emergency assistance providers.

Knowledge of regional employment laws and privacy regulations impacting employee support.

Experience working within a global Corporate Security organization.

Crisis Management, Emergency Management, or Business Continuity certification (e.g., CBCP, MBCI, CEM) preferred.

Experience managing complex employee incidents involving medical, travel, or securityrelated issues.

Demonstrated ability to coordinate cross-functional stakeholders during high-pressure situations.

Strong understanding of crisis management principles and incident response.

Excellent written and verbal communication skills.

Ability to handle highly sensitive and confidential information with discretion.

Experience working across multiple countries and cultures.

Experience developing operational metrics, dashboards, and executive reporting.

Demonstrated experience managing incident reporting, case management systems, and documentation processes.

Ability to assess incident severity and appropriately escalate sensitive matters to executive leadership and cross-functional stakeholders.

Strong analytical skills with experience identifying trends and translating data into strategic recommendations.

Proficiency with reporting and case management tools (e.g., ServiceNow, Power BI, Archer, or similar platforms) is preferred.

Key Competencies

Crisis leadership and decision-making

Stakeholder management and executive communication

Compassionate employee support

Cross-functional collaboration

Problem solving under pressure

Operational planning and coordination

Risk assessment and prioritization

Cultural awareness and diplomacy

Attention to detail and sound judgment

Confidentiality and professionalism

Rapport building skills

Patient and empathetic attitude

Adaptability and flexibility

Employee Assistance Officer Manager APAC