Customer Experience (CX), Ivr, Enterprise Integration, Solution Architecture, Solution Consulting, Banking Domain, Technical Documentation, Genesys Cloud, CTI Solutions, Omnichannel Customer Engagement, Contact Center Solutions, Softphone Deployment, Telephony Systems, SIP, Call Flows, CX Routing, Microsoft Dynamics 365, Stakeholder Management, Production Support, Troubleshooting, Financial Services, Telecom, Cloud CX Platforms, Cantonese, Mandarin, English Communication

babok , Trello, JIRA, Microservices, Iso 8583, Database Management, Togaf, Data Architecture, Scrum, Solution Architecture, Pci Dss, Apis, Payment Gateways, Agile Methodologies, Middleware, Emv, Bpmn, Rally, Secure Payments Infrastructure, Data Analytics Tools, Payment Processing, AS2805, MS Project, Project Management, ISO 20022, Card Management Systems

cloud platforms (AWS/Azure/GCP), Microservice, Kafka, Docker, Kubernetes, Api Gateway, Solution Architecture, API-first design, integration platforms, Service Mesh, ACORD standards, insurance regulatory frameworks

data engineering , Artificial Intelligence, Python, Sql, Pyspark, Devops, Api Integration, Microservices, Terraform, Azure Devops, Github, Kubernetes, Docker, Solution Architecture, Effort Estimation, Rfp, Rfi, Requirement Gathering, Solution Design, Cloud Architecture, Aws, Azure, Gcp, Data Architecture, Databricks, Etl, Resource Planning, Proposal Development, Stakeholder Management, Llm