[Note that the role involves rotational permanent Night Shift or Day shift]

Job Summar

y
Be an integral part of OCBC Group's Cloud Middleware Application service team to support & operate OCBC's Application and cloud native service

s.
We leverage modern technology and stacks to support and scale the bank's applications and provide lasting value to our customers. You will be at the forefront of this transformational platform, assisting our business and technology stakeholders take advantage of OCBC growing set of features and services to run their application workloa

ds.
As a Cloud Middleware Support Engineer, you will be the go-to liaison responsible for solving our stakeholder's cases and arming them with required tools and techniques to help them get the most out of OCBC servi

ces.
Job responsibilities and what you might ex

pect:Day to day operations in technologies like OpenShift/k8s, Redis &
KafkaProvide technical support on full stack of OCBC Cloud Middleware services (e.g., application messaging, incident management, observability & recovery of services
etc.)Apply problem solving and troubleshooting techniques to identify, isolate the root cause and recover from reported prob
lems.Perform capacity planning and resource optimiza
tion.Implement security best practices and ensure compliance with security poli
cies.Provide technical guidance and support to development and operations t
eams.Monitor and troubleshoot OpenShift/Kafka/Redis and application is
sues.Implement and maintain monitoring and alerting for OpenShift/Kafka/Redis clus
ters.Support Cloud Middleware services OpenShift/Kafka/Redis in a 24/7 operations and shift work will be required to include permanent nights & day shift covering weekends, and holi

days.
Qualific

ation

sBasicPossesses at least a Diploma in Computer Science/Information Technology or equiv
alent.Minimum 3 years hands-on-experience on supporting Red Hat OpenShift, Kafka, or Redis technol
ogies.Knowledge of client-server, 3-tier architecture web applications & distributed sy
stems.System administration experience with troubleshooting OS, application logs and knowledge of networking, storage, etc. required to address system level i
ssues.A good team player and able to work effectively with stakeholders to resolve an issue to cl
osure.Exposure to Bash scripting, Python, Ansible, GitOps and/or Terr
aform.Willingness to cross learn and adapt other technol

ogies.Pre

ferredBachelor's degree in computer science/information technology or equiv
alent.Certified in any of these technologies (OpenShift/K8s, Kafka &
Redis)5 years experience in managing container platforms, application services, cloud technologies e.g. VMWare, Apache Kafka, Redis, and OpenShift/Kube
rnetesDemonstrate strong knowledge in technology infrastructure domain such as virtual server technologies, networking, internet protocols, scripting & observability
(ELK).Hands-on experience with Observability stack/tool like ELK, Gr

afana.