foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for a Specialist, Account Management position to be based in Kuala Terengganu. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
Monitor accounts and identifying upsell and cross-sell opportunities
Develop sound strategic marketing plans and ensure consistent growth for the client's business
Monitor each account's performance metrics and ensure compliance with foodpanda's operational standards function.
Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

Collaboration:

Collaborate with other departments & stakeholders and provide feedback and identifying industry trends
Account Manager will be the main point of contact in all matters relating to client's concerns & needs
Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration
Collaborate with various stakeholders to ensure project delivered timely
Collaborate with internal departments to facilitate client need fulfillment

Qualifications

2-3 years experience within a client management role preferable
Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
Exceptional verbal and written communication skills.
Ability to collect, track, and analyze large amounts of data.
Adaptability and strong problem-solving skills.
Outstanding knowledge of MS Office
Knowledge in Salesforce is a plus
Ability to speak in other languages would be an added advantage

Key Competencies:

Account Management
Client Relationship Building
Upselling/Cross-Selling
E-Commerce
Revenue Management
Project Management
Data Analytics
Critical Thinking/Problem Solving/Negotiation

Additional Information

What We Offer

A dynamic and challenging work environment.
A company committed to developing you personally and professionally.
A great working atmosphere with regular company and team events.
A vibrant and international team committed to diversity and inclusion.
Responsibility from day one in a fast growing and global company.
Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (DH Group) - the world's leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Specialist, Account Management (Talent Pool)