Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Job Description

Coordinate and support all convention sales activities to achieve business objectives.
Handle daily administrative duties for the Convention Sales team.
Manage and maintain filing, tracing, and documentation systems.
Prepare, issue, and coordinate proposals, contracts, and related sales documents.
Handle emails, correspondence, inquiries, and client communications.
Maintain and update event proposals, contracts, menu packages, and MICE-related documentation.
Track confirmed groups and monitor event lead conversion performance.
Prepare and submit sales, revenue, and business performance reports.
Monitor business production and identify upselling opportunities.
Assist in arranging hotel site inspections, client visits, and familiarization trips.
Conduct site inspections and entertain clients when required.
Develop and maintain client databases and account records.
Research market trends, competitor activities, products, and pricing strategies.
Maintain updated information on exhibitions, conventions, and citywide events.
Support monthly forecasting and revenue planning through financial reporting.
Coordinate sales-related information with internal departments.
Build and maintain strong relationships with clients, sales offices, and business partners.
Promote and cross-sell hotel products and services.
Attend group review meetings and support business performance discussions.
Maintain confidentiality of client and business information.
Ensure effective communication and teamwork across departments.
Perform ad hoc duties and special projects assigned by management.

Job Requirements

Diploma or Degree in Hotel Management, Hospitality, Business Administration, Marketing, or a related field.
Minimum 1 year of experience in hotel sales, events, hospitality, or administrative roles.
Experience in MICE, convention sales, events coordination, or hotel sales support is an advantage.
Strong administrative and organizational skills.
Excellent verbal and written communication skills in English.
Strong interpersonal and stakeholder management skills.
Proficient in Microsoft Word, Excel, and PowerPoint.
Familiarity with hotel systems such as OPMS and Delphi is an advantage.
Able to handle multiple tasks and prioritize effectively.
Strong attention to detail and accuracy in documentation.
Good analytical and reporting skills.
Able to work independently and collaboratively within a team.
Flexible and adaptable in a fast-paced environment.
Professional, customer-focused, and service-oriented.
Physically fit to perform operational requirements.
Positive attitude with strong problem-solving skills.

Events Sales Coordinator