Key Responsibilities

Collaborate closely with Business Users, Business Analysts, developers, vendors, and project stakeholders throughout the project lifecycle, from initiation to post-implementation support.
Gather and analyze business requirements, propose solution options, and recommend best practices to achieve business objectives.
Translate business requirements into detailed Functional Specifications (FSD), Technical Design Specifications (TSD), and Requirement Traceability Matrices (RTM).
Review solution designs, technical specifications, and effort estimates to ensure alignment with business and technical requirements.
Support project planning by assessing change requests, prioritizing enhancements, and contributing to solution design discussions.
Review System Integration Testing (SIT) plans, test scenarios, and test cases to ensure adequate test coverage.
Support SIT, UAT, and post-implementation testing activities, ensuring successful delivery and issue resolution.
Validate vendor code releases to ensure compliance with approved functional and technical specifications.
Maintain accurate system documentation in accordance with established delivery methodologies and governance standards.
Provide post-production monitoring, troubleshoot application issues, and ensure timely resolution of production incidents.
Deliver Level 3 production support by diagnosing application issues, identifying root causes, and working with development and architecture teams to implement technical solutions.
Contribute to continuous improvement initiatives to enhance application stability, system performance, and delivery quality.

Key Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
Minimum 3 years of experience as a System Analyst within the banking or financial services industry.
Strong experience supporting Retail Banking, Consumer Banking, Wealth Management, Customer Management, Sales Incentives, or Branch Banking systems.
Proven experience in requirements gathering, functional analysis, solution design, and technical documentation.
Hands-on experience creating Functional Specifications (FSD), Technical Design Specifications (TSD), and Requirement Traceability Matrices (RTM).
Experience with interface specifications, system integration, and data mapping.
Good understanding of the Software Development Life Cycle (SDLC) and application delivery methodologies.
Familiarity with Oracle SQL is preferred; Java and Wealth Management system experience would be an advantage.
Strong analytical, troubleshooting, and problem-solving skills with the ability to quickly understand complex business and technical requirements.
Excellent stakeholder management, communication, and facilitation skills, with the ability to drive requirements workshops and collaborate across cross-functional teams.
Strong organizational skills with the ability to manage multiple priorities and work effectively under pressure.
A collaborative team player with good interpersonal and negotiation skills.
Proficiency in Bahasa or Mandarin would be an advantage.

System Analyst (Banking, 1-year renewable contract)

Junior Developer/DevOps Engineer