Description

The Salesforce Technical Business Analyst will collaborate with a government agency to deliver innovative ICT solutions supporting Singapore's Smart Nation vision. The role involves understanding business needs, deploying digital solutions, and facilitating stakeholder engagement in a fast-paced, technology-driven environment.

Job Title: Technical Business Analyst (Salesforce)

Location: Singapore

Position Type: Contract

Key Tasks Include :

Partner with business teams to identify and analyze citizen/business needs using human-centric, visual methods like service journeys, and develop business cases.
Collaborate with project teams to develop user stories, technical/functional specifications, and acceptance criteria.
Evaluate and recommend suitable technologies while aligning with strategic directions, such as cloud-based solutions, modernization of legacy systems, and the SG Tech Stack.
Identify and adopt appropriate development methodologies (e.g., Agile or Waterfall) in various development environments.
Plan, review, and conduct testing and data conversion to meet specifications.
Drive product/system readiness for smooth deployment, adoption, and operations.
Analyze and address technical problems during the Operations & Maintenance phase.
Assess and manage the impact of requested changes while proposing continuous improvements.

Experience & Skills

A degree or diploma in Computer Science, Information Systems, IT, or related fields.
Participation in at least one full software/product development cycle, preferably using Agile methodologies.
Proven experience in IT business analysis, application solutioning, design, and testing.
Strong understanding of customer/user experience, design thinking, service journey mapping, and digital product lifecycle management.
Excellent analytical, conceptualization, and problem-solving skills.
Exceptional communication skills, both written and verbal, with the ability to influence stakeholders.

Preferred Qualifications

Knowledge of cloud-based technology, enterprise architecture, and modernizing legacy systems.
Familiarity with the SG Tech Stack or equivalent technologies.
Experience in collaborative environments with co-sourced or outsourced teams.