ticketing software , English Communication, digital customer support platforms, Mandarin communication, live chat customer service, Crm Systems

SQL Server, SSIS, Windows Services, Dns, Wan, Sql 2008, DHCP, Lan, Telnet, OS knowledge, IIS and Web Applications, Security Permissions, SQL Reporting Services, Basic Understanding of Group Policies, Networking topology, VMware experience or exposure, Ability to review application and OS logs, SQL Job exposure experience, Running Performance Counters, Ports Networking OS, Understanding of XML language, Active Directory experience or exposure

Information Security, Operational Risk, fintech, Customer Support, Financial Services, communication, Problem-solving, Multitasking, time-management, Online Trading

HTML, Ftps, Excel, Apis, CSS, Word, Ppt, Affiliate Marketing

support automation , Quality Assurance, AI chatbot, Troubleshooting, problem-solving skills, omnichannel customer support, CRM, Knowledge Base