The Senior Director, Media Operations is a key leadership role responsible for leading the media operations organization and overseeing operational quality and efficiency across the full post-production scope. This position reports to the VP of Media Operations, and is responsible for stably leading a distributed organization operating across multiple countries and time zones. The role collaborates with studio- and streaming-platform-level clients and, serving as the Key Operational Contact managing critical operational issues. We are looking for more than an operations manager, a strategic operations leader who understands technology change and automation in a global media operations environment, and who can contribute to workflow improvement and new business expansion.

Responsibilities:-

Manage the operations organization across the full post-production scope, including Mastering, QC, Delivery, Packaging, and Audio
Manage the performance, quality, scheduling, resources, and operational efficiency of the Malaysia-based media operations organization
Standardize media operations processes across multiple countries and multiple sites
Manage collaboration structures across teams distributed over multiple countries and time zones
Develop, coach, and manage the performance of Director- and Manager-level leaders, and strengthen organizational operating capabilities
Collaborate with studio- and streaming-platform-level clients, managing key operational issues and communications
Serve as the client's Key Operational Contact, responding to project and service operations issues
Identify operational improvement opportunities leveraging workflow tools, automation, and media technology platforms
Participate in workflow automation decisions, and evaluate the suitability and operational impact of technical options
Contribute from an operational perspective to new business development, client pitching, and client expansion opportunities
Partner with global leadership and internal stakeholders to shape operations strategy, resource planning, and service quality improvement
Proactively identify operational risks, bottlenecks, and quality issues, and implement improvement measures
Drive process enhancement, efficiency, and automation tailored to the Korean and global media operations environment

Experience & Qualifications:-

5+ years of senior leadership experience (Director level or above) in a media operations environment.
Proven track record leading distributed teams across multiple countries, sites, and time zones, including developing Director- and Manager-level leaders.
Experience operating within a global organization reporting to overseas leadership.
Deep operational expertise across the post-production lifecycle, with direct experience managing or overseeing Mixing and Audio teams.
Experience serving as a Key Operational Contact for global studios or major OTT/streaming platforms.
Hands-on experience supporting new business development, client pitching, and account expansion.
Ability to connect client requirements with operational feasibility to build realistic execution plans.
Strong understanding of media tech platforms, workflow automation concepts, and media orchestration tools.
Experience leading or serving as a core member in process standardization and operational optimization initiatives.
Practical ability to evaluate and assess how automation impacts daily media workflows (architect-level expertise not required).

Preferred Qualifications

Experience working with SDVI Rally or a comparable media orchestration platform.
Previous operational collaboration with major global studios or streaming platforms.

Location & Language

Able to work in Malaysia
Fluent in English: business-level or higher English communication is essential
Able to collaborate smoothly in English with overseas leadership, global teams, and multi-country stakeholders

Others:-

Mon–Fri : 9am-6pm, 4 days work in office
Open to travel when required