1.Strategic Planning for growth of self collect network

Contribute to self collection point network planning and cost optimisation
Using data, identify potential hotspots (including breakdown by priority) and project plan towards achieving full hotspot coverage
Build infrastructure to support on-ground sales team in providing relevant information on hotspots
Monitor and track progress of on-ground sales team, while ensuring we fully understand areas that we are required to place more emphasis on
Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards

2. Locker Projects

Performance Monitoring & Reporting

Optimisation & Continuous Improvement

Analyse performance by location type, geography, and deployment cohort
Identify root causes of underperformance and propose optimisation initiatives
Work with operations and maintenance teams to improve locker uptime and efficiency

3.Pitching & Onboarding

Identify and pitch the SPX Self Collection and locker programme to potential leads and retail chains
Present value propositions to decision-makers, propose rollout plans and manage end-to-end onboarding for operational readiness
Negotiate, draft, and manage contracts in compliance with policies and regulations

4. Relationship Management & Performance Monitoring

Manage key accounts to build strong, long-term partnerships
Ensure partners meet or exceed SLAs and KPIs
Track account performance, analyse data to identify gaps, and implement improvements through regular reviews and audits
Negotiate rates and identify opportunities for cost savings

5.Communication & Collaboration

Work with cross-functional teams to align operations with business goals.
Maintain professional and effective communication with internal and external stakeholders.

Partnership & Projects - Service Point, SPX Express