ZALORA is looking for an analytical and process-oriented person with an interest in fashion and operations management to join our team based in Kuala Lumpur. This role will be a part of the Marketplace Operations team, managing the business operations of high-profile brands in ZALORA Marketplace across regions. This is a dynamic role in a fast-paced and growing marketplace business, offering an opportunity to support high-level business decision-making and gain extensive regional and cross-functional exposure.

Responsibilities:

Track and evaluate seller operational performance
Assist with regular reporting and performance reviews to ensure seller KPIs are being met
Create and send out KPI reports to Operations leaders and other stakeholders
Maintain existing Dashboards and design/develop new ones if necessary
Support in additional data research/requests, or analysis as required
Identify opportunities for process automation and implement solutions to reduce manual tasks
Coordinate with internal teams (e.g. Commercial, Logistics, Customer Service, Tech) to resolve operational issues and streamline processes

Requirements:

Bachelor's Degree in Business Administration, Operations Management, Data Analytics / Business Analytics, or other related major
1-2 years working experience in an operations role within e-commerce/internet startups, manufacturing or logistics companies, or consulting firms (fresh graduates are welcome to apply)
Excellent communication and interpersonal skills
Good knowledge of Microsoft Excel / Google Sheets
Detail-oriented with strong organizational and time management skills
Comfortable working with numbers and interested in gaining insights from large datasets
Experience with Looker and SQL, BigQuery, AppScript/Javascript and/or other Business Intelligence packages
Have passion for operations and continuous process improvement
Eager to learn, can-do attitude, comfortable working in a multicultural, fast-paced, dynamic environment

Wonder how it's like to build your career with ZALORA Inspired by employees, we believe you'll be in for:

An exciting platform to make your success story
Have the utmost care for your mental and physical wellbeing
Flexibility weaved into your lifestyle
A seamless work environment with a friendly & team-fueled culture
Career growth aligned to your professional and personal needs and goals

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The ZALORA Story

ZALORA is Asia's Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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