Job Description

HIRING: Control Tower Intern (Booking Operations & Support)

Location: Puchong Office (may relocate to nearby areas)
Employment Type: Internship (Contract)
Shift: Rotational shifts, including weekends

Role Overview

As a Control Tower Intern, you will support the day-to-day execution of advance booking operations within the ride platform. You will assist in coordinating between drivers, customers, and internal teams to ensure smooth booking fulfillment. This role offers hands-on exposure to real-time operations, data tracking, and problem-solving in a fast-paced environment.

Key Responsibilities

Booking Operations & Monitoring

Assist in managing advance bookings, including job card creation, driver assignment, and status updates.
Monitor bookings in real time to support timely driver allocation and trip completion.
Help track operational performance, including completion rates and cancellations.
Identify basic booking issues (e.g., unassigned jobs, scheduling conflicts) and escalate when necessary.

Customer & Driver Support

Support communication with drivers and passengers regarding advance bookings.
Respond to inquiries via internal channels and escalate complex cases to relevant teams.
Assist in sending reminders and updates to ensure booking readiness.
Maintain records of operational issues and support activities.

Data Management & Reporting

Update and maintain booking data from dashboards and internal systems.
Ensure data accuracy in live tracking sheets and remove duplicates.
Support reporting by preparing data in Google Sheets.
Assist in identifying trends and insights to improve operations.

Process & Cross-Team Collaboration

Follow SOPs to ensure consistent operational processes.
Collaborate with Operations and other teams to resolve issues.
Contribute ideas to improve workflows and efficiency.

Skills & Competencies

Operational Awareness: Basic understanding of workflows and ability to follow processes.
Communication Skills: Clear verbal and written communication.
Time Management & Multitasking: Able to handle multiple tasks in a fast-paced setting.
Attention to Detail: Ensures accuracy in data and operations.
Problem Solving: Willingness to learn and resolve issues with guidance.
Teamwork: Able to work independently and collaboratively.

Qualifications & Requirements

Malaysian citizens only
Open to students or fresh graduates (Internship level)
Preferred background in Business Administration, Management, or related fields
Basic proficiency in Google Workspace (especially Google Sheets)
Good command of English additional languages (Malay, Mandarin, Tamil) are an advantage
Willing to work rotational shifts and weekends
Able to be based in Puchong (or relocate nearby)

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

Intern, (Booking Operations & Support)