Servicenow, Cloudwatch, Gcp, Grafana, Azure, JIRA, Zabbix, AWS, ITIL v4, Azure Monitor, Remedy

Servicenow, Apis, Itil V3, Oracle Database, Oracle Applications, Jira, middleware, Etl, LMS integrations, ITSM tools

Service Delivery Management, Change Management, Incident Management, Network Technologies, Fixed Broadband, Network Operations, Enterprise Connectivity Solutions, Problem resolution, SD-WAN, Customer-Facing Technical Roles, Telco Network Infrastructure

Onsite Support processes, Incident Request and Escalation processes, ITIL disciplines, Reporting and presentation skills, Service Management

O365, Application Deployment, Infrastructure operations, Project Management, Sharepoint, IT Service management processes

Software Updates, service delivery, technical support, service performance monitoring, Maintenance Management, stakeholder communication, maintenance strategies, Crisis Management

Itil, Cloud Operations, Broadcom VMware Private Cloud services, Process Improvement, SLA Compliance, Vendor Management

Servicenow, Grafana, Iso27001, JIRA, Zabbix, Cloudwatch, Gcp, Azure, Ora, AWS, GovTech OCP, Remedy, ITIL v4, Azure Monitor