Customer Care strategies, Order processing

customer service, AI-powered tools, phone-handling skills

Sap Sd Module, Office software

customer service, Client Interaction, Problem Solving, banking product knowledge, compliance handling

Preparing quotations, Sea freight experience, Handling freight local charges, Freight forwarding processes, Shipment coordination

inbound &out bound calls, Email& chat, Problem Solving, Conflict Resolution, Multitasking, Customer Engagement

Microsoft Excel, Delivery coordination, Sales order entry, Supply Chain Logistics, Inventory Management, Order fulfilment, Customer Support, ERP systems, Microsoft Office Applications, Invoicing, Export Import Documentation

English, Bahasa, Communication Skills, Process Management, Mandarin, Customer Service Management, Stakeholder Management