English, performance metrics, decision-making, Leadership, BPO contact centre experience, Mandarin, coaching, people-management, Problem-solving

Gl, Microsoft Excel, Internal Controls, shared services environment, Intercompany, AR processes, ERP accounting systems, Management Reporting, Forecasting, budgeting, payroll calculations, Fixed Assets, Compliance, local GAAP, statutory audit coordination, IFRS

compliance monitoring , Accounting Principles, Travel Expense Management, SAP Concur, P2P systems, Process Management

logistic transportation, Operational Management, People Management, e-commerce fulfilment, Analytical Skills, linehaul operations

Aml, coaching or guiding junior team members, operational reporting, CDD, quality review of compliance cases, Kyc, EDD, financial crime compliance processes, customer due diligence, Sanctions Screening, Process Improvements

Microsoft Office, Excel, Word, Compliance, Audit, Powerpoint, Risk Management

Trainer, Call Centers, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Management", "Inbound Support", "Outbound Support", "Chat Support", "Email Support", "Customer Service", "Service Level Management", "SLA Management", "KPI Management", "AHT", "FCR", "CSAT", "Quality Management", "Schedule Adherence", "Workforce Management", "WFM", "CRM", "Telephony Systems", "Escalation Management", "Performance Management", "Coaching", "Stakeholder Management", "Reporting", "MIS Reporting", "Operational Excellence", "Leadership", "Client Management", "Microsoft Office", "Google Workspace", "Contact Center Metrics", "Process Improvement", "Compliance Management"

AML KYC regulations, Crm Systems, KYC platforms, cip, Risk Assessment, Microsoft Office Suite, CDD, KYC procedures

risk frameworks , data-driven skills, AML CFT regulations