Job Summary
Own the growth and profitability of the In-Store Food (ISF) category: all food prepared, held, and served from behind the counter. You lead menu development built for store execution, manage food cost and waste, and work with multiple departments to deliver consistent quality across all outlets.Job Responsibilities

Own the ISF category P&L: sales, gross margin, food cost %, waste/shrink, and sales per store per day.

Build the ISF menu roadmap by daypart (breakfast, lunch, evening, late night), including seasonal and festive items.

Develop and refine recipes designed for store execution: minimal prep steps, standard equipment, and centrally prepared or semi-finished components where possible.

Set SOP (hold times, disposal, production/par guidelines etc) working with Store Operations to balance availability against wastage.

Source and manage suppliers, central kitchens, and co-packers. Own costing, pricing, and quality specifications.

Run pilot stores and focus groups before rollout, and review underperforming SKUs for removal.

Track competitor hot food offerings (CVS and QSR) and maintain a competitor database.

Support marketing on launches, product photography, and in-store communication.

Lead, coach, and develop Fresh Food Executives and Assistants.

Job Requirements Min 4 year(s) of working experience in retail/CVS/FMCG/food service industry. At least 2 years must be in hot food or menu development. A proven track record of launching food items across multiple outlets, not just developing them. A culinary background with hands-on kitchen competence. A Food Science & Technology qualification is an advantage Strong working knowledge of food safety, HACCP, and Halal requirements. Relevant certifications are an advantage. Experience managing food cost, waste, and yield. Comfortable building costing and par models in Excel. Willing to spend time in physical stores to ensure operational excellence Good command of English and Bahasa Malaysia Strong analytical, communication, and presentation skills to support business decisions / drive business efficiency Proficient in MS Office (Excel, Word, PowerPoint).

FRESH FOOD MANAGER