Performance Monitoring, automation, digitalisation, Data Analysis, Quality Management, Service Management, process improvement, Customer Service Operations, contact centre operations, Customer Experience

Hygiene, Management, Sanitation, Budgeting, Restaurant operations, management systems, Cost Control, Inventory Management, Microsoft Office Applications, Food Safety, Forecasting, labor management, Workplace health and safety regulations, Guest service standards

Ms Office Applications, service cost control, beverage menu writing, guest interaction, maintenance merchandising, service techniques, restaurant operations, math and algebraic equations using percentages, F B labour controls, POS ordering systems, computer and accounting

Service Improvement, customer experience management, multi-language support channels, Operational Excellence, customer service operations management, Complaint Handling

Incident Management, Asset Management, Servicenow, Itil, Request Management, Problem Management, Service Transition Management, Supplier Management, Knowledge Management