The Role
The primary goal of Customer Support Specialist is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns. The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.Located in Cyberjaya, this position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in our newest Asian market.

Responsibilities

Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related enquiry in a 7*24*365 environment

Educate our owners so they have optimal confidence in the operation of their vehicle

Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure

Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary

Accurately record issues and data into CRM/ Vehicle Support Systems

Requirements

Min. 2 years Technical Support/ call center experience in automotive industry is preferable

Flexible, proactive, attention to details, eager to contribute with strong common sense

Organize, sense of priority, adapt to work in a high pressure and fast pacing environment

Accept 7*24*365 shifts to accommodate customer's needs

Establish and maintain positive, respect, cooperative working relationships

Willingness to learn new and innovative automotive technologies

Understanding of basic automotive techniques would be an added advantage

Familiar with Customer Management Systems-Outlook, and MS Office Suite

Languages Requirements

FluentEnglish and Cantonese (Mandatory)

Bahasa and Mandarin are a plus

Customer Support Specialist (Multi-lingual)