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Salesforce Administrator

Overview

We are looking for a Salesforce Administrator to support the configuration, maintenance, and improvement of our Salesforce platform for enterprise and government clients. The successful candidate will work closely with business stakeholders to gather requirements, configure the Salesforce environment accordingly, and ensure the platform effectively supports business operations.

Key Responsibilities

Experience & Skills Required

Work with stakeholders to gather, analyze, and document business requirements related to Salesforce
Configure standard and custom Salesforce objects, fields, page layouts, record types, workflows, approval processes, and validation rules
Develop and maintain reports and dashboards to support business operations and decision-making
Administer user access, roles, profiles, permission sets, and data visibility
Manage sandbox environments, support data imports/exports, and assist with data quality initiatives
Monitor platform performance and proactively identify areas for improvement
Support end-users through training, documentation, and troubleshooting
Collaborate with developers and external vendors to support integration and enhancement efforts
Ensure configurations and changes align with best practices and comply with governance policies

Requirements

3+ years of experience as a Salesforce Administrator
Salesforce Administrator (ADM-201) certification required
Strong hands-on experience with Salesforce configuration (Sales Cloud, Service Cloud, or Experience Cloud)
Experience creating workflows, validation rules, process builder flows, and automation tools
Ability to create meaningful reports and dashboards for various business functions
Strong communication skills and ability to work with both technical and non-technical stakeholders
Experience supporting end-user training, adoption, and platform governance
Familiarity with data management tools such as Data Loader or Data Import Wizard
Understanding of platform security and sharing models
Education: Bachelor's degree or above

Certifications

Required: Salesforce Administrator (ADM-201)
Preferred: Advanced Administrator, Platform App Builder, or any Consultant-level certifications

Preferred Qualifications

Experience in public sector or compliance-driven environments
Knowledge of declarative tools such as Flow, Assignment Rules, and Omni-Channel Routing
Basic understanding of Apex, SOQL, and Salesforce integration principles
Experience with change management, release planning, or DevOps tools for Salesforce

If you are looking for an opportunity to grow your career while working on meaningful projects, we would love to hear from you!

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