Service Delivery Management, Change Management, Incident Management, Network Technologies, Fixed Broadband, Network Operations, Enterprise Connectivity Solutions, Problem resolution, SD-WAN, Customer-Facing Technical Roles, Telco Network Infrastructure

smartsheet , Servicenow, Microsoft 365, it service management principles, Jira, Azure, Microsoft Entra ID, Microsoft Project

Itil, It Operations, project management, Service Management, Pmp

Microsoft Office, Networking Concepts, IT Asset Lifecycle Management, Windows operating systems, EUC Lifecycle Management, ITIL practices, Active Directory, Vendor and Asset Management, IT service management processes, Data Analysis Reporting

service delivery, Project Delivery, Customer Management

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership

Incident And Problem Management, It Service Management, Client Management, Documentation and reporting skills, It Governance, Service Desk Technical Support, SLA KPI management, Infrastructure Operations, Commercial awareness and understanding of IT contracts

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership

It Project Management, Software Development Lifecycle, Itil

Service Delivery Management, It Service Management, Project Management