About The Team

The Risk Operations Trainer (Associate) is responsible for designing, delivering, and continuously updating training programs for backend Onboarding (KYC, KYD, KYB, Name Screening) and Risk & Compliance Operations (AML, Fraud case investigations, email communications, and regulatory reviews).

Sitting within the TQA team, this role works closely with QA, Risk/Compliance, and Operations teams to translate queue metrics, audit findings, and quality scores into targeted coaching, onboarding modules, and continuous enablement initiatives. This role does not perform day-to-day QA audits; instead, it leverages QA insights to upskill backend risk specialists, drive case processing accuracy, and ensure regulatory readiness.

Job Description

Training Design & Facilitation

Develop and deliver interactive training programs focused on backend risk operations, including document verification (KYC/KYB/KYD), Name Screening, AML case handling, Fraud investigation workflows, and email resolution standardizations.
Design creative, engaging training methods, SOP playbooks, visual guides, and interactive modules beyond static slides to improve retention and procedural accuracy.
Organize and facilitate training schedules for new hire onboarding, cross-skilling across backend queues, and policy/SOP update rollouts.

Performance Coaching & TQA Alignment

Partner closely with the QA team to analyze quality trends, case error rates, audit findings, and queue processing metrics.
Conduct targeted 1-on-1 coaching sessions, refresher training, and feedback loops to minimize processing errors and rework.
Track and evaluate post-training performance to measure knowledge retention and compliance alignment.

Operational Improvement & Initiatives

Proactively identify process bottlenecks or knowledge gaps within backend queues and present actionable training proposals to leadership.
Collaborate cross-functionally with Risk & Compliance, QA, and Product/Tech teams to ensure training documentation matches current system workflows and regulatory rules.
Maintain flexibility to assist neighboring operational teams and support broad enablement efforts within the TQA team.

Requirements

Experience: 1-3 years of total experience, coming from either of the following paths:

Operations Trainer/ Enablement background with exposure to backend Risk, FinTech, or Compliance operations.
Risk/ Fraud/ KYC Analyst (backend processing/queue checking) with a strong interest or proven experience in peer coaching, training, or process improvement.

Domain Knowledge: Functional understanding of backend risk processes (KYC/KYB/KYD, Name Screening, AML concepts, or Fraud case handling).
Proactive Mindset: High initiative to propose new learning formats, drive operational proposals, and improve team quality without waiting for strict templates.
Coaching & Communication: Strong written and verbal communication skills, with an ability to clearly explain complex policy guidelines and operational workflows.
Adaptability: Willingness to learn new backend tools quickly, support cross-functional efforts, and collaborate effectively within the TQA ecosystem.