About The Team

This role is responsible for end-to-end product management of ShopeePay's prepaid card and its features, from conceptualisation through to rollout and post-deployment monitoring. This includes virtual and physical card products, card lifecycle, scheme and processor integrations, card controls, and user experience.

Job Description

Drive product roadmap and execution for card issuing – covering application, eKYC onboarding, issuance, card controls, and lifecycle management – aligned with business strategy and BNM regulatory requirements
Collaborate with regional product teams in Singapore and Shenzhen to evaluate feature requests and produce accurate, comprehensive Business Requirement Documents (BRDs)
Work with Local and Regional cross-functional teams (Business Development, Legal, Operations, Payment, Compliance, Risk, Finance) to ensure smooth and timely product delivery
Partner with Compliance, Risk, Anti-Fraud, and Operations teams on fraud controls, dispute and chargeback handling, balancing risk and user experience
Manage card processor and scheme integrations (API design, testing coordination, post-launch monitoring)
Own UAT end-to-end: test planning, execution, defect tracking, and go-live readiness
Track and optimise card programme metrics (activation, approval, usage, disputes)
Troubleshoot live issues and support BAU, including stakeholder communication and training

Requirements

Minimum 3-5 years of product management experience in financial services, fintech, or card products - hands-on card issuing experience is strongly preferred
Solid understanding of card issuing and processing fundamentals – four-party model, authorisation and clearing flows, BIN management, card lifecycle, fraud mitigation, and scheme rules
Familiar with BNM regulatory requirements relevant to card products – eKYC, e-money licensing, PCI DSS, and consumer data obligations
Strong communication skills across technical and non-technical stakeholders; able to translate scheme or processor requirements into clear BRDs
Proven ability to deliver complex, cross-functional features in fast-paced environments
Detail-oriented, proactive, and strong ownership mindset
Proficient in English (written and spoken); Mandarin is a plus

Business Product Management (ShopeePay - Cards)