The Senior IT Executive is responsible for supporting and managing IT operations across Malaysia and China entities, ensuring stable, secure, and efficient IT systems. The role requires both hands-on technical capability and regional coordination, supporting business critical operations, system improvements, and IT governance alignment.

Job Responsibilities:

Lead and maintain end-to-end IT operations including infrastructure, network, systems, endpoints, and security controls across Malaysia and China offices.
Provide regional IT support and coordination for China operations, including on-site support when required.
Support business-critical IT systems, ensuring high availability, performance, and security.
Drive continuous improvement initiatives for IT processes, infrastructure, and user productivity.
Act as technical subject-matter expert for enterprise platforms (Microsoft 365, Adobe, Azure, endpoints, security tools).
Ensure IT practices adhere to corporate governance, security policies, and compliance requirements.
Install, configure, and support IT infrastructure, endpoints, and enterprise applications across both Malaysia and China environments.
Manage network and system operations, including monitoring, troubleshooting, and performance tuning.
Conduct root cause analysis and resolve complex technical issues to minimize downtime.
Execute system design, implementation, testing, and documentation for new IT solutions and enhancements.
Support IT security controls, including access control, endpoint protection, patching, and vulnerability remediation.
Coordinate with vendors and partners for IT support, maintenance, and project delivery.
Provide user training and support, ensuring effective adoption of IT systems and tools.
Support IT audits, compliance reviews, and documentation where required.
Assist in regional IT projects and system rollouts, especially for China operations.

Qualifications:

Bachelor's degree in computer science, Information Systems, or equivalent experience.
Relevant professional certifications (e.g., Microsoft, Azure, Networking, Security, Cloud) preferred.
Strong understanding of:

o IT infrastructure (servers, network, endpoints)

o Cloud and enterprise platforms (Microsoft 365, Azure)

o IT security and system hardening practices

Familiarity with backup, disaster recovery, and monitoring tools.
Strong analytical, problem-solving, and decision-making skills.
Good understanding of cross-border IT operations and regulatory considerations (advantage for China operations).
Minimum 5 years of relevant IT experience, preferably in infrastructure, systems, or regional IT support roles.
Experience supporting multi-country IT environments is an added advantage.
Proven ability to work in fast-paced environments with changing priorities.
Experience coordinating with external vendors and internal stakeholders.
Willingness to travel frequently to China and occasionally support outside business hours when required.

Senior IT Executive (Regional Support Malaysia & China)